Sr Director Professional Services

Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
About the team -
The NA professional services team :

Responsibilities:

Qualifications
Preferred Qualifications

• Has a minimum of 15+ years of working experience in a relevant industry
• Has worked in the SaaS industry and Professional Services organization
• Has executed the required responsibilities in previous positions
• Has good technical acumen
• Has a proven track record of leading teams.
• Willing to operate from the Freshworks offices of either San Mateo, CA or Bellevue, WA
• Open to 30% travel to Freshworks and or customer locations
• Business fluency in English

Additional Information
At Freshworks, we create a global workplace that enables everyone to find their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, more prosperous work environment that advances the goals of our employees, communities and business.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.