The Senior Endpoint Management Engineer supports implements and designs management tools for end-user devices and manages issues like device setup policy and app distribution.

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We are Optimum a leader in the fast-paced world of connectivity and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives fuels businesses and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product commitment to our people and the connections we make in every community.
If you are resourceful collaborative team-oriented and passionate about delivering consistent excellence Optimum is the Company for you!
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Job Summary
The Senior Endpoint Management Engineer provides support implementation and design services for Jamf Pro Microsoft Intune Systems Center Configuration Manager (SCCM/MECM) and other enterprise management tools for end user devices including user workstations (macOS Windows) and mobile devices (iOS/iPadOS/Android).
The Senior Endpoint Management Engineer delivers services that manage the initial setup process of end user devices system policy and control app packaging and distribution security updates and remote support for various devices such as laptops desktops virtual desktops mobile devices printers and IoT devices.
Responsibilities
• Administration and support of Jamf Pro for macOS and iOS management.• Troubleshooting and resolution of end user device issues including root cause analysis and escalation to vendors as required.• Integration with various other tools including Active Directory SAML SSO vulnerability management and monitoring tools.• Packaging and deploying applications through systems management tools.• Security patch management.• Escalate problems to management and/or vendors in a timely fashion.• Develop techniques and implement resolution of problems based on root cause analysis.• Follow established Change Control procedures to document all production changes and to limit unexpected interruptions to the production environment.
Qualifications
• Bachelor's degree in Computer Science or related field; or equivalent work experience• Minimum 6 years' experience in Information Technology• Ability to communicate in a written and verbal fashion clearly and concisely to peers management and business stakeholders• Ability to research analyze define propose design document and implement solutions to achieve business objectives• Self-Starter: Ability to work without supervision on large and/or extended-term projects.• Technical problem solver able to identify multiple parallel options for solving a given business problem• Must be able to work collaboratively as part of a team while autonomously remaining accountable for individual deliverables• Excellent troubleshooting skills are a must in this position• Knowledge and understanding of common project management concepts• Understanding of traditional SDLC Waterfall and Agile project delivery concepts• Knowledge and understanding of general ITIL concepts
Primary Technical Skills• Expert knowledge of Apple device management tools (e.g. Jamf Pro Microsoft Intune Kandji)• Expert knowledge of macOS operating system• Expert level experience integrating endpoint management tools such as EDR (e.g. CrowdStrike Microsoft Defender for Endpoint) asset management (e.g. Device42 Flexera Snow ServiceNow) connectivity (e.g. Cisco VPN PaloAlto Global Protect Zscaler ZIA/ZPA) privilege management (e.g. CyberArk EPM Delinea Privilege Management BeyondTrust EPM) and digital experience (e.g. Nexthink Zscaler ZDX)• Expertise in writing shell scripts for macOS device configuration
Secondary Technical Skills

• Expertise in Windows PowerShell
• Experience with Windows OS management tools (e.g. Intune Active Directory SCCM) and mobile device management (iOS/iPadOS/Android) is a plus
• Experience with VDI
• Microsoft 365 Exchange Teams SharePoint management

At Optimum we're fueled by our four core pillars: Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration innovation and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together we'll shape the future of connectivity.
All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of gender race color creed national origin religion age marital status pregnancy physical or mental disability sexual orientation gender identity military or veteran status or any other basis protected by federal state or local law.
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Pay is competitive and based on a number of job-related factors including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $77112.00 - $126684.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas