Sr Field Application Scientist - Pacific Northwest

• Frequently traveling to the customer site is required.  TRAVEL CAN RANGE FROM 25% - 80% OF WORK TIME.
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
• Supporting commercial team and customers in their technical applications and providing product training
• Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
• Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
• Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
• Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
• Delivering customer training and workshops, both in-person and remote
• Utilizing service CRM software to accurately identify and document customer opportunities
• Collaborating with internal partners to resolve customer issues and improve processes
• Other duties as assigned

• Must be highly motivated and have strong problem-solving ability
• Excellent verbal and written communications skills
• Highly collaborative; able to work well within multidisciplinary teams
• Familiar with NGS sample and library prep workflows
• Skilled in nucleic acids and protein analytical methods
• Generate high quality and reproducible wet-lab data from established protocols
• Strong relationship-building and Interpersonal skills
• High degree of comfort navigating technical project discussions
• Must be able to work independently and as a team player
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Demonstrated account management skills
• Quick learner and adapts to change
• Detail-oriented

• MS degree with 7+ years or Ph.D. plus experience in NGS library construction ( a combination of experience and education may be considered)
• Experience with NGS sequencing instrument and sequencing run set up preferred

Requires COVID19 vaccination (or valid waiver) upon hire