Sr Field Appraiser

Description

You will be helping our customers get back to normal. Horace Mann is a leading insurance and financial services company focused on meeting the evolving need of public K-12. You will Inspect and evaluate damage to insured and third party claimant vehicles.  You will Audit body shop repair estimates for accuracy and negotiate with the shop to obtain an agreed price on repairs.

Responsibilities

• Determines if vehicles are repairable or meet the state requirements for being a total loss
• Adheres to company guidelines for parts usage, discounts and best claim practices
• Establishes and maintains good public relations with insureds, claimants, agents, repair shops, claim office personnel and company employees
• Handles Complex and occasionally highly complex claims
• Provides internal technical and professional leadership
• Generally self-directed and provides coaching, mentoring and training to team
• Adhere to strict response guidelines, company best claim practices and state compliance standards
• Obtain and maintain state adjuster license
• Establish and maintain effective communication that keeps customers informed of the repair process
• Ability to operate in a fast paced customer focused environment while scheduling appointments and traveling to inspect damages
• Utilize estimating software and photos to properly write damages and evaluate the loss
• Negotiate with repair facilities to assure a fair and reasonable outcome for each claim
• Issue payments, send estimate and letters in a timely manner
• Review claims for supplemental damage to ensure they are related and settled at fair value

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