Sr Implementation Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Implementation Specialist in United States.

In this role, you will lead end-to-end implementation projects for healthcare systems, ensuring seamless deployment, configuration, and adoption of critical platforms. You will work closely with cross-functional teams to assess workflows, design tailored solutions, and guide clients through system transitions and upgrades. Operating in a fast-paced, project-driven environment, you’ll balance multiple initiatives while maintaining high standards of quality and efficiency. This position offers a strong blend of technical expertise, client interaction, and training responsibilities. You’ll play a key role in improving operational performance and enabling successful system integrations. It’s an excellent opportunity for someone who thrives on problem-solving, collaboration, and delivering impactful solutions in complex environments.

• Lead full-cycle system implementation projects, from requirements gathering and planning to go-live and post-deployment support
• Configure and deploy practice management systems and related applications to meet client-specific needs
• Conduct workflow assessments and recommend optimized system configurations
• Deliver training sessions and create user documentation for various stakeholders, including clinical and administrative teams
• Collaborate with operations, billing, and technical teams to ensure successful system adoption and performance
• Provide Tier 2 support, troubleshoot system issues, and coordinate with vendors for resolution
• Perform system testing, upgrades, and maintenance to ensure ongoing reliability and compliance
• Monitor system processes and support integrations with third-party platforms and data workflows
• Manage multiple projects simultaneously while maintaining timelines, quality, and stakeholder communication
• Support continuous improvement initiatives by evaluating system performance and identifying optimization opportunities

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Requirements:

• Bachelor’s degree in a related field or equivalent professional experience in a healthcare environment
• Hands-on experience with practice management systems, particularly NextGen (version 5.8 or higher)
• Strong understanding of revenue cycle management workflows in ambulatory surgery centers or medical practices
• Proven experience leading or supporting system implementations, configurations, and training initiatives
• Ability to analyze complex workflows and translate them into effective system solutions
• Experience with EDI processes, billing operations, CPT and ICD-10 coding is a plus
• Familiarity with regulatory standards such as 5010 and healthcare compliance requirements
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and presentation skills, with the ability to train diverse audiences
• Ability to manage multiple priorities and work independently in a remote environment
• Willingness to travel up to 30–50% for on-site support and implementation activities

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Benefits:

• Competitive compensation package aligned with experience and contract scope
• Comprehensive health benefits including medical, dental, and vision coverage
• 401(k) plan with employer matching contributions
• Generous paid time off, paid holidays, and family leave
• Flexible spending accounts (healthcare, dependent care, transportation) and health savings accounts
• Life and disability insurance coverage
• Remote work flexibility with travel opportunities
• Ongoing training and professional development support