Cox Enterprises

Sr Manager Solution Delivery (RapidScale)

Posted 2 Hours Ago

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Raleigh NC USA

Hybrid

149K-248K Annually

Senior level

Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity

Empowering people today to build a better future for the next generation.

The Role

The Senior Manager Solution Delivery leads a team in delivering cloud consulting design and implementation services ensuring quality outcomes and customer satisfaction while driving operational excellence and team development.

Summary Generated by Built In

At RapidScale exceptional technology is powered by exceptional people. We deliver secure reliable managed and advisory services across private public and hybrid clouds helping organizations innovate adapt and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS Azure and Google our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.
The Senior Manager Solution Delivery leads a team of engineers responsible for consulting design architecture and migration planning for new customer engagements. This role is accountable for driving high-quality scalable delivery outcomes across complex cloud environments ensuring alignment to customer objectives architectural standards and business priorities.
This leader combines strong technical acumen with strategic thinking operational discipline and people leadership to maximize delivery effectiveness in a fast-paced evolving environment. Success in this role requires the ability to influence across functions drive execution across multiple concurrent initiatives and continuously improve delivery processes and customer outcomes.
The Senior Manager Solution Delivery serves as a key customer advocate throughout the implementation lifecycle acting as an escalation point for customers project teams and engineers. This role ensures a seamless transition from implementation to support including documentation customer reviews and knowledge transfer to enable long-term success.
PRIMARY RESPONSIBILITIES

Provide strategic and operational leadership for consultative cloud solution delivery and implementation
Partner cross-functionally with Sales Architecture Support and Product teams to deliver successful customer outcomes
Drive standardization scalability and continuous improvement across delivery processes and methodologies
Ensure adherence to architectural standards security best practices and product-aligned delivery frameworks
Oversee department operations including resource planning financial performance and budget accountability
Lead develop and mentor a high-performing team through coaching performance management and career development
Serve as the primary escalation point for customer delivery issues ensuring timely and effective resolution
Manage and prioritize multiple concurrent projects and initiatives across diverse customer environments
Identify opportunities to automate and optimize delivery processes to improve efficiency and consistency
Maintain awareness of emerging technologies and industry trends to drive innovation within delivery practices

QUALIFICATIONS
Minimum:

Bachelor's degree in Computer Science Information Technology or a related field or equivalent combination of education and experience
8+ years of experience in cloud infrastructure or managed services environments
Demonstrated ability to lead teams drive results and operate with a high degree of autonomy
Ability to participate in a 24x7 on-call rotation as needed

Additional Attributes:

Strong experience with VDI solutions including Azure Virtual Desktop (AVD) and Citrix
Broad infrastructure knowledge including firewalls switching Windows Server environments and Active Directory
Proven ability to lead and deliver complex technical projects in customer-facing environments
Experience working in or alongside project management frameworks and methodologies
Strong communication stakeholder management and consulting skills
Proficiency in Microsoft Office applications

TECHNICAL KNOWLEDGE
Microsoft Ecosystem

Windows Server
Active Directory
Terminal Services
SQL Server
Microsoft 365 / CSP
Entra ID

Citrix Technologies

NetScaler
User Profile Manager
Workspace Environment Manager
General Citrix infrastructure knowledge

VMware Technologies

ESXi
vCenter
vCloud Director
General VMware infrastructure knowledge

Additional Tools & Platforms

Monitoring and ticketing tools (e.g. N-able Salesforce PRTG)
Backup and recovery solutions (e.g. Veeam)
Migration tooling (e.g. Carbonite)
Disaster Recovery as a Service (e.g. Zerto)
Domain services and identity management

PREFERRED QUALIFICATIONS

Experience within a Managed Service Provider (MSP) environment

USD 148500.00 - 247500.00 per year
Compensation:
Compensation includes a base salary in the range of $148500.00 - $247500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge skills and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties the company's needs and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave time off to vote jury duty leave volunteer time off military leave and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 06/29/2026
EOE including disability/vets

What the Team is Saying

Cox Enterprises Compensation & Benefits Highlights

Retirement Support—Retirement contributions include an enhanced 401(k) with an automatic company contribution plus a dollar‑for‑dollar match administered by Vanguard. Financial coaching resources and a student‑debt platform integrated with the plan further strengthen long‑term savings support.
Healthcare Strength—Healthcare coverage offers multiple medical plan options with in‑network preventive care covered at no charge plus no‑cost virtual mental‑health visits for plan members and access to Calm Hinge Health Oshi Health and a specialty‑medication savings program. Recent enhancements also include supports for menopause and digestive health.
Parental & Family Support—Family supports include flexible PTO paid parental leave fertility coverage via Progyny adoption assistance and Care.com access with backup care. Additional resources like Milk Stork and virtual counseling for kids and teens reinforce whole‑family care.

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The Company

HQ: Atlanta GA

50000 Employees

Year Founded: 1898

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work but for those that can be performed remotely we offer flexibility.

Typical time on-site: Flexible