Sr. Professional Services Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Professional Services Engineer based in the United States.

This role sits at the intersection of enterprise customers, product strategy, and technical delivery, helping organizations translate complex business needs into scalable, high-impact platform solutions. You will act as a trusted technical advisor, guiding strategic implementations and ensuring customers achieve measurable business outcomes. The position spans both pre-sales and post-sales engagement, supporting solution design, feasibility analysis, and delivery excellence across multiple concurrent initiatives. You will collaborate closely with Sales, Product, Engineering, and Customer Success teams to shape best practices and elevate solution quality at scale. Operating in a fast-paced, customer-centric environment, you will influence how enterprise solutions are designed, deployed, and governed. This is a highly visible role where your expertise directly impacts customer success and platform adoption across large organizations.

Lead technical scoping and solution design for strategic enterprise customers, translating complex requirements into scalable platform implementations aligned with business outcomes.

• Serve as a subject matter expert, advising customers and internal teams on platform capabilities, solution architecture, and best practices across pre-sales and post-sales engagements.
• Conduct feasibility reviews and ensure solution designs meet performance, scalability, and governance standards.
• Partner with Sales and Professional Services teams to support complex opportunities, including solution validation and technical enablement.
• Collaborate with Product and Engineering to incorporate customer feedback and market insights into platform evolution and roadmap discussions.
• Support implementation quality by documenting solutions, guiding best practices, and enabling internal teams through technical knowledge sharing.
• Contribute to continuous improvement of delivery methodologies, ensuring consistent, high-quality outcomes across customer engagements.

Requirements:

7–8+ years of experience in software, solutions engineering, or professional services roles, with exposure to enterprise platforms and customer-facing delivery.

• At least 2 years of project or program management experience supporting complex technical implementations.
• Hands-on experience with SaaS platforms, workflow tools, or enterprise collaboration solutions, ideally including Smartsheet or similar systems.
• Strong background in solution design, systems integration, and translating business requirements into technical architecture.
• Excellent client-facing communication skills with the ability to influence stakeholders in both technical and non-technical contexts.
• Proven ability to work cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Strong analytical and problem-solving skills, with experience managing multiple priorities in a fast-paced environment.
• Ability to mentor peers and support technical capability building within teams.

Benefits:

• Competitive base salary range: $122,500 – $160,000 USD, plus potential incentive compensation
• Employer-subsidized medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Flexible time off program, paid sick leave, and 12 paid company holidays
• Fully remote work flexibility within approved U.S. locations
• Parental leave up to 24 weeks
• Monthly work stipend and one-time home office allowance
• Life, short-term, and long-term disability insurance coverage
• Professional development support, including online learning platforms
• Employee assistance and wellness programs, plus additional perks and discounts.