Sr Program Manager

Meet Upside

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. 

Upside was named on Deloitte's 2021 & 2022 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding round was led by General Catalyst with a $1.5 billion valuation in March 2022. Other notable investors include Bessemer Ventures and Formation8.

Our mission, values, and commitment to inclusivity guide our team of more than 350 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. But don’t just take our word for it! In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.

About the job:

Upside’s Program Management Office (PMO) team is a center of excellence for the operational processes that support Upside’s business functions. As a part of our PMO team, the Sr Program Manager will work closely with our product, engineering, design, and operations teams to manage projects by communicating with stakeholders, setting milestones, and tracking project progress. Additionally, this role will evaluate the efficiency of workflow procedures, identify inconsistencies, and lead efforts to evolve processes, in addition to supporting the growth and training of new employees.

What you’ll do:

As a Sr Program Manager, you'll drive company success by: 

• Leading meetings with internal and external stakeholders, defining scope and phasing for projects, and ensuring responsibilities are clearly defined for execution
• Holding regular meetings to track and share progress on projects while driving them forward
• Collaborating with product managers, technical leads and quality assurance leads to ensure effective cross-project communication and issue management
• Learning and applying agile practices for requirements and velocity tracking within the organization
• Assessing existing practices, identifying deficiencies and gaps, and creating plans to remediate
• Actively participating in process improvement initiatives to enable operational efficiency
• Managing and maintaining ticketing processes that ensures a simple view into the status of projects across the organization
• Contributing to the planning of quarterly OKRs to ensure accuracy and completeness of goals

What you need:

• 8+ years of software program or project management experience in an agile environment
• Demonstrated understanding of modern project management processes and agile software development
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Personal accountability regarding decision-making and supervising the work of teams
• Experience working in a collaborative environment and promoting a teamwork mentality
• Ability to predict challenges and seek to proactively head-off obstacles

The fine print:

• Location: This is a fully-remote role that may sit anywhere in the United States. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!
• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!