Sr Spec -IP Telephony

Summary

-Individual contributors executing tech governance processes and oversight Or Individual contributors executing service operations processes and oversight

About the Role

Major accountabilities:

• Succesful execution of service operations and or technology governance in accordance with service operations and management processes.

Key performance indicators:

• Stable -compliant -secure measured by Availability -Performance -Capacity Metrics.
• Responsiveness -Recovery Speed of critical incidents -issues in business -Automation led Programmable Infrastructure and Platform Services

Minimum Requirements:
Work Experience:

• Financial Management.
• Functional Breadth.
• Operations Management and Execution.
• Project Management.
• Technical knowledge.

Skills:

• Communication Skills.
• Incident Management.
• IT Governance.
• IT Infrastructures.
• IT Service Management.
• Network Monitoring.
• Performance Management.
• Planning.
• Problem Solving Skills.
• Risk Management.
• Vendor Management.

Languages :

• English.

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Division
Operations

Business Unit
CTS

Location
India

Site
Hyderabad (Office)

Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area
Technology Transformation

Job Type
Full time

Employment Type
Regular

Shift Work
No