Sr. Technical Account Manager (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.

What You'll Do:

• Serve as primary technical contact and augment our customer support teams
• Onboard new Elite Enterprise customers to the CrowdStrike platform.
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction
• Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed
• Be the solution expert from the front lines of the SOC to the C-suite.
• Research complex technical issues in a timely manner and follow up with recommendations and action plans.
• Drive escalations with executive management and stakeholders
• Lead cross-functional groups to achieve resolution for any escalated issues.
• Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
• Create knowledge content and systems to capture new learning for reuse throughout the company and user base.
• Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
• Conduct and lead quarterly onsite briefings with customers and executive staff.
• Participate in corporate mentorship program.

What You'll Need:

• Bachelor's Degree or 10 years equivalent experience
• Industry recognized security certification
• Completed all required learning tracks
• Experience working with all supported operating systems
• Knowledge of enterprise web technologies, security and cutting-edge
• Infrastructures
• Network infrastructure experience
• Security Operations Center working knowledge experience
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal with the ability to effectively communicate at all levels.
• Experience working independently to determine methods and procedures on new assignments
• Demonstrable problem-solving skills
• Collaborative attitude
• Ability to travel up to 25%
• Commitment to customer success

Bonus Points:

• Master's Degree in related field
• CISSP or ITIL Certification
• 10+ years of Technical Account Management
• Deep expertise in Windows, Linux and Mac platforms
• Python Scripting and RestAPI experience

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.