The Senior Technical Program Manager will lead cross-functional programs for the Chewy app ensuring high-quality delivery and alignment among teams. Responsibilities include managing app performance collaborating with various departments and implementing structured planning and governance processes.

Job Description:
At Chewy it is our mission to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight surprise and thank our loyal pet lovers!
Our Opportunity Chewy is seeking a Senior Technical Program Manager (TPM) Mobile Apps to help define and deliver the next generation of the Chewy app experience. This role is an integral member of the App Platform team responsible for orchestrating cross-functional programs that elevate app performance reliability and quality - ensuring Chewy's mobile experiences feel world-class for millions of pet parents. You will partner directly with product engineering design and brand leaders to drive alignment across Native app development teams shared Webview contributors and business customers. You'll bring operational excellence and planning rigor to a fast-moving environment - enabling clear priorities scalable execution and accountability across numerous partner teams. The ideal candidate is a structured calm and collaborative leader who thrives on bringing clarity to complex cross-functional efforts. You're technically fluent in modern mobile architectures (iOS Android React Native/Webview frameworks) and passionate about customer experience craftsmanship and performance.
What You'll Do
• Lead cross-functional program delivery across Native and Webview app pods - ensuring coordinated planning execution and delivery of high-quality app experiences.• Establish durable mechanisms for tracking priorities dependencies and outcomes across multiple product and engineering teams contributing to the Chewy app.• Partner with engineering to define plan and track improvements in app performance observability reliability and quality automation.• Collaborate with Brand Design and Marketing to ensure that new experiences align with Chewy's app standards for design motion and brand expression.• Drive consistency in execution - codifying best practices for mobile feature development QA and release readiness across native and webview surfaces.• Facilitate technical alignment across cross-functional customers bringing together engineers designers and business partners to make smart trade-offs and unblock delivery.• Influence through data and storytelling - create clear updates executive summaries and retrospectives that connect outcomes to app quality and customer impact.• Build operational excellence - implement lightweight governance for intake milestone planning release readiness and partner communication.• Champion the customer experience by driving programs that accelerate our ability to deliver polished performant and reliable app experiences.
What You'll Need
• 6+ years of experience in technical program or project management preferably in mobile app development or platform teams.• Solid understanding of iOS and Android ecosystems including native development app release management and hybrid (webview) architectures.• Demonstrated success managing large complex cross-functional programs with multiple customer groups (engineering design product and brand).• Proven ability to influence senior leaders and partner teams across product engineering and creative functions.• Strong communication and facilitation skills - able to simplify complex technical concepts for non-technical audiences.• Experience implementing structured planning risk tracking and program reporting mechanisms.• Calm under pressure solutions-oriented and skilled at building trust in ambiguous environments.• Bachelor's degree in Computer Science Engineering or related field (or equivalent technical experience). PMP or Agile certification a plus.
Why You'll Love It Here
• Make an impact: Drive transformation across one of Chewy's most visible customer touchpoints.• Collaborate broadly: Partner with experts in product brand design and engineering to shape the future of the Chewy app.• Grow with us: Join a high-visibility team with opportunities to expand scope into App Platform leadership and next-gen mobile technologies.• Be customer obsessed: Help deliver the most trusted delightful app experience for pet parents everywhere.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience education and work location. In addition this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits such as medical/Rx vision dental life disability hospital indemnity critical illness and accident. We offer parental leave family services benefits backup dependent care flexible spending accounts telemedicine pet adoption reimbursement employee assistance program and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
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