Sr. Analyst Professional Services Implementation (Remote)

Job Description Summary
The Analyst, Product Implementation has experience with the implementation of Dispensing System/Pyxis products. This involves being able to clearly communicate, thoroughly document and demonstrate product implementation competency and guide the customer through product implementation. This involves extensive customer interaction and service. Primary responsibilities include all aspects of onsite and remote deployment and training. The Analyst must have the ability to work collaboratively with cross-functional project teams. Project teams will include multiple disciplines from within Dispensing Implementation and customer teams.

Job Description

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Communication

• Demonstrate understanding of the healthcare business environment
• Establish and nurture rapport with client that is conducive to long term business relationships
• Work closely with Sr. Project Manager and the Manager, Professional Services to accurately forecast assets
• Demonstrate excellent communication skills
• Must be able to manage customer expectations

Technical

• Basic understanding of the ES system, system integration, and the ability to implement final solution design
• Complete training and develop basic competency in the ES dispensing product line
• Must be detail oriented, able to multi-task and have the ability to implement projects consistent with established company and customer objectives
• Provide problem solving and troubleshooting techniques
• Conduct client training on the use of BD CareFusion products
• Understanding of best practices and customer education needs
• Ability to scale and adjust approach based on client constraints or complexity
• Analyze and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon project deliverables

Administrative

• Demonstrate a basic understanding of established Pyxis product implementation process and tools
• Demonstrate the ability to prioritize and manage projects within project timeline, technical and customer resource constraints.
• Works independently with minimal guidance
• Complete weekly administrative tasks in support of quality management, reporting, revenue and expense
• Possess excellent organizational skills with the flexibility to readily adapt to change

Education or Equivalent:

• Bachelors degree preferred or equivalent education and work experience.

Experience or Equivalent:

• Competency in HIS/PIS systems and pharmacy and nursing workflow.
• Prefer three or more years in healthcare environment with technical (systems) involvement or five or more years with other computerized system applications.
• Dispensing software technology experience a plus.
• Must have a working knowledge of a variety of software applications (knowledge of SAP a plus).
• Product training and / or teaching experience preferred.

Physical/Mental Requirements:

• Must be able to lift a minimum of 50 lbs. This position will involve pushing, pulling, stooping, bending and lifting.
• Extensive overnight travel required positions requires flexible working hours, including some nights and weekends.
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates.

To learn more about BD visit https://jobs.bd.com/

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location
USA CA - San Diego Bldg A&B

Additional Locations

Work Shift