Sr. Business Manager

The Microsoft Cloud is at the center of the company's cloud strategy with exponential growth in revenue and consumption. Encompassing a wide range of cloud offerings, such as Microsoft Azure, Microsoft Dynamics 365, Microsoft 365, Microsoft Defender, and Microsoft Power Platform, the Microsoft Cloud is the only enterprise-grade Cloud with a true hybrid story and advanced features for identity, security, management, and compliance built-in. Within the Microsoft Cloud Marketing organization, the Global Demand Center (GDC) team drives demand and growth for commercial businesses through digital experiences, global campaigns connected to our sales and partner channels. Our digital acquisition and nurture campaigns engage business and technical audiences in organizations of all sizes around the world across the customer's journey as they learn, try, buy, and use Microsoft Cloud products and solutions. The GDC acquires millions of new contacts annually and nurtures them through personalized digital experiences into web direct revenue and high-quality sales leads and recommendations. In addition to driving new demand, the GDC also accelerates usage and consumption through post-purchase relationship marketing. Our modern marketing platform capabilities enabled by AI and advanced automation deliver integrated digital experiences, dynamically weighting and optimizing every interaction to create value for customers and connect them to the right information, experiences, and sales channels at the right moment for their needs.
The Digital Experiences team, part of the GDC, is looking for an ambitious, creative, results-driven Senior Business Manager who is passionate about digital marketing, operational excellence, and building an inclusive, positive team culture. We are searching for a talented integrated marketer with experience in brand, web, paid media, and/or social media and strong business management and operations skills to support the senior marketing executive who leads the Digital Experiences team.
The Senior Business Manager, reporting to the Vice President of Digital Experiences, is a key member of the leadership team, ensuring the strategic execution of team priorities, responsible for business performance and budget management, while acting as an advisor for the VP and their leadership team. This role requires a highly resourceful, self-driven individual with the ability to partner, execute, and lead through influence. Our ideal candidate loves working in a fast-paced and dynamic environment, leads by example, has sound business judgement, problem-solving expertise, and wants to drive significant impact. Respect, integrity and discretion in handling confidential information, and a high degree of professionalism in dealing with internal and external professionals is critical.ResponsibilitiesResponsibilities
Business Operations
• Partners with the leadership team to develop and execute planning processes, ensuring coordination with corporate planning processes as well as planning integration across the broader organization. Helps in managing the team's rhythm of business (ROB). Works with cross-company/team counterparts to manage team participation as needed for key business events, next fiscal year planning, running business reviews, and other strategic business planning activities. Collaborates with the leadership team to articulate objectives that are in alignment with the goals of the organization. Reviews adherence to privacy and compliance.
• Ensures internal continuation of business operations during all times, including periods of change or special circumstances. Contributes to finding workable solutions to business problems. Communicates business continuity plans with Microsoft corporate Crisis Management, Business Continuity teams, and with partners.
• Collaborates with internal stakeholders and Microsoft teams to oversee the creation and implementation of execution plans. Ensures alignment for strategy initiatives across functions for their area of ownership. Identifies best practices for strategy execution, leverages information, advocating for business cases, and may present cases to leader. Researches and proposes options to the leadership team. Tracks and reports on key performance indicators (KPIs); may define measurement plans.
• Uses understanding of the organization's strategy and deliverables for the upcoming year(s) to design budgets. Uses short and/or long-term forecasting plans built in collaboration with the leadership team. Contributes to identification of actions that can course-correct and drive performance improvement. May manage complex budgets with significant negotiation. Works with Procurement team to coordinate future resources. Collaborates with leaders regarding resource management planning.
Maximizing/ Extending the Leader
• Leverages or continues to build broader networks to foster strong relationships that support execution across the business. Manages and cultivates relationships with leaders and peers of internal teams.
• Leverages knowledge of the leader's goals and approach to ensure team activities are aligned with the leader's objectives. Supports the leader in communicating key goals, priorities, and definitions. Maximizes a culture to support and represent the leader and team. Participates in and provides perspective and a point of view to the leader on specific areas within or external to the organization, and with regard to communications, budgets, people, and the team pulse. Informs tactical and strategic business decisions for leader. Supports the landing of organizational changes (e.g., employee data management, skilling plans, landing quota).
• Monitors team/organization health and supports the leader in responding to team culture issues, as well as promoting culture initiatives (e.g., Diversity and Inclusion [D&I], hiring, onboarding) while partnering with Human Resources to do so. In partnership with Human Resources, tracks Microsoft Poll responses and assists with a response. Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Plans and executes on trainings. Ensures a healthy compliance scorecard for the team/organization.
Special Projects/Programs and Initiatives
• Contributes to cross-team projects as needed to meet the changing business environment and manage business needs. Engages in well-defined projects/programs while executing aspects of projects/programs for larger areas, including work on strategic efforts that require hands-on experience which may be across multiple disciplines.
Specialty Responsibilities
• Supports the development of content for internal communication. Partners and leads communications to land internal and/or external content. Communicates relevant information to the organization as required.*
• Leverages manager input to create foundational and storytelling content to articulate strategies, results and goals for internal and external forums (e.g., external or customer meetings, executive meetings, event presentations). Synthesizes findings within workstream and identifies links to broader strategic efforts for content and external facing thought leadership. Leverages understanding of audience needs to ensure content is tailored to audience preferences and breaks down complex information into actionable steps for audience. Carries out related reporting and exception management as required.
• Helps drives accountability for the team and organization in executing core business activities. Uses understanding of priorities based on scorecards and communicates in a simple way. Aligns priorities with key performance indicators (KPIs) and performance metrics. Creates clarity in ambiguous situations to facilitate and drive prioritization and decision making for leaders across the organization. May use qualitative data for tracking performance.
Other
• Embody our culture and valuesQualificationsQualifications
Required/Minimum Qualifications
• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
• OR equivalent experience.
Additional or Preferred Qualifications
• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
• OR Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 5+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
OR equivalent experience
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
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