Job Description
DataGrail works with some of the world’s top brands, including Amazon Prime Video, Salesforce, and New Balance (to name just a few).
As a Senior Customer Success Manager at DataGrail, you will serve as a trusted adviser who drives value for DataGrail’s most strategic customers. You will own the success journey for a book of key customers and ensure they have the right resources to realize their business outcomes and objectives. As part of that, you will solve hard problems and play a crucial role in understanding and translating the voice of the customer.
The Skill Set:
- Identify opportunity paths and deliver value to the Enterprise customers
- Create and deliver Success Plans in a high complexity, high-touch customer environment
- Develop relationships and work closely with individuals at all levels within a customer organization, including executives
- Proactively solve hard problems on behalf of customers, while managing competing priorities
- Ability to take on internal “build-the-business” projects that help the business scale
- You are organized with exceptional verbal, written, presentation and communication skills
- Build strong relationships with every customer in your portfolio.
- Understand DataGrail’s products, services, and core value drivers.
- Develop and implement customer success plans tailored to each customer’s needs.
- Complete third-party privacy training.
- Align/realign your customers goals with DataGrail value drivers and functionality.
- Create an action plan on how to deliver against goals, KPIs and functionality.
- Identify additional revenue-generating opportunities.
- Deliver on key internal “build-the-business” projects that support our scalable/repeatable growth as a company.
- Display industry and product expertise. Add to your knowledge on industry trends and customer success strategy.
- Act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.
- Continue to develop a strategic account plan for your customers to support product expansion and ensure customer retention.
- Engage with DataGrail Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.
With the core belief that trust builds transparency, at DataGrail, we provide a privacy platform that empowers people to have more control over their privacy and identity. Our platform eliminates complicated, manual, and time-consuming processes associated with emerging privacy laws. We find and untangle the terabytes of data companies have, make sense of it, and organize it into an easy-to-use privacy program.
We live by our company values every day at DataGrail: Bias for Action, Be Human, Love Our Customers, and Win as a Team.
Benefits & Perks:
- Competitive compensation package + equity
- Work from anywhere - every employee has the choice to select their ideal work environment
- Feel relaxed with unlimited paid-time-off (+2 weeks mandatory!)
- Treat yourself with 8 scheduled “DataGrail Days” a year for personal wellness
- Stay healthy - full healthcare coverage, including dental, and vision
- Save for the future with our 401(k) plan
- Work smarter with monthly hardware and remote office stipends and an UberEats meal program
- All of this and much, much more
DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Date Posted
06/15/2023
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