Sr. Digital Support Analyst

Sr. Digital Support Analyst

Miami, United States of America

Position Summary:

The Senior Digital Support Analyst will provide technical assistance to users of Web and Mobile Online Banking, Advisory and CRM tool. Main duties include but are not limited to, create support manuals, consult with users and collaborate with other technical staff to identify, and resolve technical issues, guide users through diagnostic and troubleshooting processes, test new releases and report any issues to the Development team, and other duties as assigned by supervisor.

The Senior Digital Support Analyst will report to the Digital Strategy Director.

Position Duties / Responsibilities

• Provide training and support to E-banking users, by creating support manuals, and following established guidelines and procedures.

• Consult with users and collaborate with other technical staff to identify, and resolve users' technical issues with Web and Mobile Online Banking, by applying knowledge of computer software, hardware, and procedures.

• Arrange service by software or hardware vendors to repair or replace defective products.

• Responsible to test new releases and report any issues to the development team for quality control purposes.

• Collaborate with programmers to explain errors and/or recommend modifications in current programs, to improve efficiencies.

• Maintain knowledge of technology innovations and trends.

• Other duties as assigned by immediate supervisor.

Education:

Bachelor's degree required or equivalent experience

Business Experience:

3 - 5 years of relevant experience or demonstrated required level of proficiency

Specialized and/or Technical Knowledge:

• Advanced technical troubleshooting

• Basic to intermediate understanding of programming

• Solid understanding of network and internet technology concepts, including web server technologies, database technologies, Microsoft

environments and Data center operations.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Microsoft Office

• Ability to work independently, ability to properly prioritize and manage time, strong work ethics, team player

• Excellent communication skills and interpersonal skills

Licenses / Certifications:

ITIL Certification , preferred.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

English

Primary Location: Miami, FL, Miami

Other Locations: Florida-Miami

Organization: Banco Santander International