Sr. Engagement Manager

The Sr. Engagement Manager works to establish a deeper partnership with customers by creating a dedicated line of sight to successful architecture and use of the Databricks platform to achieve the best value for our customers. They aim to exceed customer satisfaction expectations throughout the life-cycle, from orchestrating the engagement to from vision to delivery and beyond.

The Sr. Engagement Manager ensures our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. You will be in a strategic and cross-functional position to partner closely with Sales, Customer Success, Support and Product Teams on campaigns, programs, and content. You will report to the Sr. Manager, Professional Services

The impact you will have:

• Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services.
• You will perform as the Engagement Manager in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets.
• Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary.
• You will work with the sales counterpart and engage early in the sales process to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
• You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission.
• Resolve delivery challenges, address resource contentions, scoping issues and manage expectations.

What we look for:

• 7+ years running a Professional Services and Training Services line of business.
• 7+ years in customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution.
• Data and AI domain experience working with customers to realize business value through to production implementations.
• Excellent customer-facing skills including working with Executives and other team members.
• Experience identifying customer needs and implementing solutions.
• Service delivery and program management skills with the ability to summarize customer success outcomes into well-structured program plans.
• Travel is required up to 50%, more at peak times.

Benefits

• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Equity awards
• Flexible time off
• Paid parental leave
• Family Planning
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Employee Assistance Program (EAP)
• Business travel accident insurance
• Mental wellness resources