Sr. Enterprise Services Engineer

Senior Enterprise Services Engineer 

The Basics 

At Tanium, our Senior Enterprise Services Engineer (Sr. ESE) fulfills a role in our organization to serve our customers by operating and integrating Tanium for remote and on-site engagements. Sr. ESEs contribute to each customer’s success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Threat Hunting, Asset Discovery, Asset Inventory, Sensitive Data Monitoring, Risk and Compliance Management, and Client Management outcomes, either remotely or on on-site with the customer. Operating in a collaborative team environment with other ESEs, TAMs, developers, & sales, Sr. ESEs contribute to each customer’s success by operating the Tanium platform in the field to operationalize Tanium.  

As a Sr. ESE, you will have continuous opportunities to apply your best technical skills while building new skills ranging from debugging to scripting.  

This role will serve as the Lead for the ESEs working on site at the client.  You’ll also be the main point of contact on behalf of Tanium with the client. 

Please Note:  This position requires an active TS/SCI with Full Scope Poly clearance upon hire. 

Essential Job Functions 

Assist customers by: 

• Operationalizing, administering, & maintaining the Tanium Platform 
• Solving complex customer support cases 
• Escalating customer support issues when appropriate 
• Solving complex technical issues independently or with the help of teammates
• Addressing customer needs through astute verbal & written communication skills
• Conducting health-checks
• Contributing to and tracking activity through applicable reporting
• Integrating solutions with Tanium 

Improve customer and team experience by: 

• Identifying opportunities for our customers to get greater value from the Tanium Platform 
• Documenting best practices and sharing with the customer and within the team 
• Providing technical direction for the customer IT staff 
• Serving as a technical subject matter expert 
• Serving as the point of contact with the client on behalf of Tanium
• Serving as the Lead for other ESEs. Utilizing mentorship and ability to hold the team to task
• Partner with Sr. Manager, ESO to identify technical and soft skill expectations or opportunities for improvement within the onsite team
• Participating in, and leading, the technical interview process
• Driving innovation by leading initiatives to develop new capabilities on the Tanium Platform
• Providing technical leadership within and outside of their immediate team
• Working closely with account managers to develop new business opportunities
• Partner with Sales and TAM team members to identify new Tanium use cases and develop and refine customer specific business objectives 

Education 

• Associates degree or equivalent experience required 
• BS degree in Computer Science, MIS, or similar experience a plus 

Experience and Skills 

Must Have 

• 8+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming. 
• TS/SCI with FSP Security clearance active upon hire 
• Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python). 
• Experience with code merging & branching methodologies using GitHub
• Experience managing and communicating with enterprise customers
• Prior experience and breadth of knowledge needed to lead customers and internal teams.
• Has mastered many new concepts & technologies; continually striving to master the Tanium platform and modules.
• Experience with integration of cloud-based services with internally hosted solutions
• Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others. Sr. ESEs think critically, spanning the customer lifecycle, and develop new capabilities on the Tanium platform with a high level of autonomy.
• Troubleshooting; has mastered enterprise-level troubleshooting.
• Experience integrating API-based commercial software products
• Good Judgement: takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission.
• Independent; can work on the most complex problems; should be able to complete tasks that are not well documented; participate in projects specific to their current skills and follow established technical support procedures only requiring help on more complex initiatives or issues.
• Communication: have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication. Proactively communicate with sales and TAM teams supporting customers, ensuring all parties have relevant and current information. Anticipate blockers and delays for their work and the work of others and communicate appropriately before requiring escalation. Sr. ESEs also analyze whether tasks are the highest and best use of time and practices the redirecting of erroneous requests to re-focus on tasks that will accomplish the key business objectives.
• Influencing; demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies.
• Leadership: constructively lead in recognizing when conditions have changed, and the team needs to adapt. This requires an attitude and drive that also leads the team in spotting emerging trends and patterns quickly, solving hard problems, and generating creative solutions. Sr. ESEs have a deep sense of ownership in the work that they do, no matter how small the task. They are willing to jump into any effort to help the team succeed. Sr. ESEs actively seek out leadership opportunities, including leading other members of the team, without prompting from leadership. Sr. ESEs have a reputation within, and outside of, their team for being highly collaborative. They use this thinking to actively mentor and coach others to aid in their professional achievement and help avoid problems/high-risk behavior. 

Good to Have: 

• Hands-on Tanium experience. 
• Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.).
• 8140.1 training/8570 certification may be required
• Prior military service in a related field (e.g. Navy Cryptologic Technician - Networks, USAF 3D or 1B, Army 17C or 35Q, 25D, etc.) a plus
• Experience in development and management required for REST and SOAP implementations
• Experience with SCCM, BigFix, ServiceNow, SIEM, and enterprise platform integrations 

Core Competencies 

• Demonstrates initiative and motivation 
• Excellent oral and written communication skills 
• Team player 
• Person of high ethics and integrity 
• Ability to work in a fast-paced, changing environment 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $85,000 to $265,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy.