Sr. IT Support Engineer (New York)

Reporting to the Associate Director, IT & Compliance, the Senior Support Engineer will assist with all matters relating to Information Technology including responding to service desk tickets, managing identity access, performing software installations, and assisting compliance audits. This will be an onsite role based in our New York headquarters.

What You’ll Be Doing:

• Primary point of contact for all IT systems troubleshooting and support for onsite needs
• Foster positive cross team relationships and drive positive end-user satisfaction scores
• Partner with IT Systems for implementations and deployment projects
• Build and optimize end user workflows including onboarding and offboarding processes within Google Workspace, Okta, and Jira Service Management
• Monitor, maintain, and address onsite security in coordination with People Operations
• Lead onsite team of junior to mid level support engineers
• Assist with training and mentoring junior to mid level support engineers with supported SaaS applications
• Deploy and support Mac OS, iOS, and Windows devices in office and for remote users
• Implement new software solutions and platforms as business needs evolve
• Develop metrics to reflect onsite IT Support Operations
• Streamline ticket assignment process for onsite needs
• Manage onsite audio and visual needs for C-Suite and workforce including town halls, departmental all hands, fireside chats, and special events

General Responsibilities:

• Administer core tools including Google Workspace, Atlassian, Slack, and more
• Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements
• Provide technical support to employees (typically OS and application issues)
• Provide Support for Okta and Google Workspace environments
• Lead development of automations and tooling especially as it relates to on-boarding and offboarding flows

What we expect from you:

• Bachelor’s degree in a computing related discipline and / or 3-5 years of experience in an IT focused role
• Experience with Mac OS, iOS, and Windows 10 & 11
• Experience with Zoom rooms, webinars, and AV equipment used to support large format meetings
• Experience with Mac OS and iOS
• Self-starter, organized, efficient, and proactive
• Great communication skills
• Experience with JAMF and other MDM solutions

Why you’ll like working at Spring Health:

• High caliber team: make an impact on something that truly helps people alongside an incredible team
• Big mission: we’re revolutionizing the mental health industry
• Big market and big upside in sales: Our product has a strong product-market fit in a huge market with strong demand
• The challenge: make a big impact by joining a fast growing team in its early stages
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

The target salary range for this position is $125,000 - $135,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.