Sr. Operator, Global Security Operation Center

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers — while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.

We’re looking for a Senior Operator, Global Operations Center to join our Global Security team!

What you’ll do:

• Ensure the protection of Snap employees, guests, and assets through consistent monitoring of the company’s Access Control Systems, CCTV monitoring and review, Incident Management Systems and Dispatch Control Room operation

• Provide mentorship, direction and training to the other members of the Global Operations Center and GSO team abroad

• Actively supervise and evaluate global developments which pose a threat to Snap Inc. or any of its various assets and effectively communicate situational updates

• Serve as the first point of contact for multiple events simultaneously while maintaining a high level of courteousness and integrity

• Distribute periodic incident driven security notifications, verbal/written

• Support analytical product production to support travel and risk programs

• Abide by Snap policies and procedures and document noncompliance as necessary

• Forge effective relationships with colleagues to achieve goals

• Other ad hoc duties or special projects as assigned by Global Security management

Knowledge, Skills & Abilities:

• Excellent written and verbal communication with the ability to effectively communicate with all levels of an organization

• Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful

• Must be detail oriented and possess strong problem solving and interpersonal skills

• Prior experience balancing multiple tasks or projects simultaneously, incident response, Crisis Management, Incident Management, Emergency Response

• Familiarity with security related technology, services, and databases

• Strong critical thinking skills and the ability to evaluate the quality and reliability of disparate information sources

Minimum Qualifications: 

• High School Diploma or GED Equivalent or equivalent years of experience

• 2+ years of experience as of dispatch, or call center experience; experience gathering and analyzing data through computer systems

• Current CPR and Basic First Aid certification

• Ability stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations

• Ability to lift up to 20.5 lbs. to support emergency response or relocation 

• Computer proficient; Google Office Suite, typing WPM 40+

Preferred Qualifications:

• Associates Degree or above

• The flexibility to work any assigned shift and to attend meetings and training sessions

• 1+ years supervising a team

• 1+ years working with Lenel, CCTV monitoring, incident management technology

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week). [For roles that are pre-approved for remote consideration (remove if not applicable)}: Remote team members still are expected to travel for mandatory in-person gatherings and to fulfill business needs, at least 4 to 6 times per year. 

If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.

For CA based applicants: 

• The hourly rate for this position is $37.50

• This position is eligible for a discretionary performance-based bonus

• This position is eligible for equity in the form of RSUs

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!