Sr. Product Operations Lead

Job Description
This role is remote, with one required visit to your designated home office per quarter.
Remote option is available for employees located in the following states; AZ, CO, CT, FL, GA, IA, IL, IN, LA, MA, MD, MI, MN, MS, MT, NC, NJ, NV, NY, OH, OR, PA, SC, TX, TN, WA, WV, and Washington D.C. (States subject to change at any time)
Home Office: Jersey City, NJ
WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
With William Hill now a part of Caesars Entertainment, we plan to lead the pack by delivering products our customers love to use! As Caesars Sportsbook & Casino, we operate sports betting in 18 U.S. jurisdictions and have partnerships with the biggest leagues and media companies in the country including, the NFL, MLB, NBA, NHL, ESPN, and CBS Sports. Marking a major milestone in American sports history, we opened the first-ever sports betting venue within a professional United States sports facility, the Caesars Sportsbook at the Capital One Arena in Washington D.C. Partnerships like this are positioning our business to skyrocket as sports betting continues to expand across the country and our customers get a taste of the action.
On the Technology side, we've built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We're looking for like-minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market!
Reporting to the Chief of Staff, Product and Technology, you will support a 400+ person product development organization, building consumer products for the rapidly growing U.S. sports betting and digital casino industry. In this role you will use your past experience managing teams and projects to develop processes for and give advice to departmental leaders so that the product development teams can efficiently deliver features that delight our customers. You will lead through strong relationships and influence, not hierarchy, and strive to create an organizational culture focused on delivering results and ownership.
What You Will Do:

• Own and maintain the organizational initiatives backlog and ensure progress is being made on the items with the highest priority.
• Maintain and track progress on the Product and Technology leadership team backlog.
• Train and continually develop our team members on our organizational culture, focusing them on delivering against our strategy through reasoned decision making and ownership.
• Lead the department's Player Coach community of practice.
• Plan and facilitate quarterly and weekly Product and Technology leadership meetings.
• Support the department throughout annual financial planning cycles.
• Develop and maintain processes that ensure the organization's roles are being executed according to their definitions.
• Create, maintain, and improve departmental processes.
• Develop and maintain departmental training programs, including managing the toolsets.

What You Will Need:

• 10+ years of program management leadership experience within a technology organization.
• Detailed knowledge of IT delivery processes and approaches in use across the market, i.e. Agile, Scaled Agile, LeSS.
• Experience leading large, cross-functional programs or initiatives.
• Experience in process management and process improvement, specifically within a Product Organization.
• Ability to build trusting relationships with your colleagues
• Lead without hierarchy; you are a go-to person in the organization and must be able to lead through influence.
• Strong customer focus recognizing internal and external customers, demonstrating a thorough understanding of customer needs.
• Ability to focus on strategic goals and objectives while dealing with operational issues.

About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!