Sr. ServiceNow Administrator

The Basics

We are looking for a Senior ServiceNow Administrator who has extensive experience in configuring, customizing, and maintaining ServiceNow applications and some experience and interest in development. Tanium is working on a new implementation of ServiceNow, you will be responsible for managing the ServiceNow platform, ensuring its availability, performance, and security once we go live. You will also work closely with business stakeholders, developers, technical architects, and business analysts to understand their requirements and provide solutions using ServiceNow best practices. Tanium and ServiceNow have recently partnered in pairing best in class automated endpoint management with the premier ITSM platform. This role will provide a unique opportunity to not only administer a newly implemented platform but also have an impact on bolstering the Tanium/ServiceNow “Better together” story. 

What you'll do

• Administer and support the ServiceNow platform, including incident, problem, change, service catalog, asset, configuration, knowledge, and reporting. 
• Perform system upgrades, patching, testing, and troubleshooting. 
• Develop and maintain workflows, scripts, business rules, UI policies, UI actions, notifications, and integrations using ServiceNow APIs. 
• Implement and enforce role-based access control, data security, and compliance policies. 
• Create and maintain documentation, training materials, and user guides. 
• Provide technical guidance to other ServiceNow administrators and developers. 
• Collaborate with internal and external teams to deliver ServiceNow solutions that meet business needs and expectations of the stakeholders. 
• Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation 
• Configure and manage a mobile app using Mobile Studio 
• Manage the CMDB (Configuration Management Database) to ensure accurate and up-to-date information about the IT infrastructure. 

We’re looking for someone with

• Bachelor's degree (or equivalent) in Computer Science, Information Systems, or related field. 
• At least 5 years of experience as a ServiceNow administrator, preferably in a large and complex environment. 
• Certified ServiceNow System Administrator (CSA).  
• Strong knowledge of ServiceNow platform, architecture, and functionality. 
• Proficient in JavaScript, HTML, CSS, XML, JSON, REST, and SOAP. 
• Experience with ITIL processes and frameworks. 
• Excellent communication, analytical, and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Experience in Agile methodology and tools, such as Scrum, Jira, etc. 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $90,000 to $270,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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