Sr. ServiceNow Developer

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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.Position Overview:
The primary responsibility of the Senior ServiceNow Developer is to develop ServiceNow into an automation hub for IT and Business applications, configuration, and ongoing maintenance of the ServiceNow platform supporting key applications including ITSM, CMDB, ITOM (Discovery, Event Management and Orchestration). The Senior ServiceNow Developer reports directly to the Senior Manager of Business & Enterprise applications.
Job Duties & Responsibilities:

• Customize ServiceNow configurations, including custom scripts, workflows, and orchestration activities
• Develop external application integrations using Web Services, as well as communication through the MID server using PowerShell, Node.js, and JDBC
• Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation
• Work with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services
• Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets
• Create ServiceNow reports, dashboards & homepages. Utilize Performance Analytics to collect historical data.
• Coordinate application and platform upgrades across multiple instances
• Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, staff, and other employees so that issues are well understood as they are resolved
  

Required Skills:

• Bachelor's degree in Computer Science, Information Services, or equivalent work experience
• ServiceNow System Administration certification and/or ServiceNow Application Development certifications
• Exposure to ITIL v3, specifically in the area of incident, problem & change, ITIL v.3 Foundations certification preferred
• 3+ years' experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, CSM, GRC and PPM applications
• Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML, Node.js, .Net, MS SQL

Work environment/physical demands summary:
This job operates in a remote office environment and uses a computer, telephone and other office equipment as needed to perform duties.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.