Sr. VP of Services

phData is the leading tech-enabled services company for Snowflake in North America. The founders and leaders are deeply technical, having written books and developed many of the software frameworks in the modern data ecosystem. Over the past 18 months, we’ve selectively acquired other services companies related to the modern data stack and analytics. We're a team of stellar technologists and have been ahead of key trends in Data Engineering, DataOps, MLOps, and Data Visualization.

We’re looking for a Senior Vice President of Services that will help lead us through our next phase of growth. We’ve built our brand and our position in the market on the back of delivering incredible results for our clients. As a result, we have contracts with some of the largest and well-known companies in the world. We are looking for a leader that can help us achieve the next level of scale. This includes increasing larger and more strategic customer projects (>$10M), a larger delivery organization, and developing the next set of leaders. We’re looking for a leader that can help us achieve this scale while also staying authentic to our engineering and positive culture. 

Vice President of Services Job Requirements:

• 15+ years of successful delivery including 10+ years in a delivery leadership role
• Proven experience leading global delivery teams, leaders, talent development, training programs, compensation plans, and a delivery culture in high growth
• Have owned global utilization, gross margin, revenue, hiring forecasts, and other key delivery metrics for all practices and global delivery centers.
• BA/BS in computer science, engineering, business, operations, or related field. MBA preferred.
• Strong leadership skills required in order to motivate, mentor, and inspire a team of working professionals
• Strong cross-functional leader and team enabler
• Exceptional verbal and written skills
• Polished client and internal customer presentation skills
• High level of business acumen
• Ability to think outside the box and exceed established goals
• Solid organizational and time management skills with an ability to multi-task and handle numerous projects simultaneously
• Do not need to be an expert in data, machine learning, Snowflake, or Data Engineering (highly preferred)

About you:

• You are a builder: 
• You’ve built global delivery teams, leaders, talent development, training programs, compensation plans, and a delivery culture that has grown from our scale today (350 delivery consultants) to 1,000 people. 
• You have experience managing teams of delivery working on very large software implementation projects (greater than $10M).
• You’ve built and coordinated delivery teams across multiple (3+) international delivery centers. 
• You build systems of accountability and performance for delivery excellence and culture around this.
• Have owned global utilization, gross margin, revenue, hiring forecasts, and other key delivery metrics for all practices and global delivery centers.
• Responsible for project and subscription resource allocation and aligning on start dates for all deals.
• Collaborate closely with sales on deal structures, customer needs, start dates, extensions, expansions, etc., ensuring a strong partnership between demand and supply.
• Responsible for goal setting, performance management and developing/managing incentive plans of practice leads.
• Collaborate closely with product and finance for service offerings, pricing, level costs, forecasts, and all other key metrics and items.
• Proactively develops key objectives and results that align with company goals
• Owns problems, the ultimate resolution and drives the solution.
• Creates a plan and along with cost and timing for resolution
• Is a balanced decision maker and weighs the needs of their part of the business with the needs of other groups and the overall business.
• Strategic regarding what needs hands-on and what can be delegated.
• Responsible and accountable for the development of the organization structure and strategy within the functions of the business that they own
• Develops layers of talent within the organization (i.e. VP’s are multipliers).
• Foster ownership and accountability
• Give leaders room to develop a strategy and execute
• Understands and thrives when compensation is heavily tied to company and department performance.
• Vocal participant in senior leadership efforts.
• Engaged in planning and execution of mergers and acquisitions
• Proactive, opinionated, understands the organizational goals, and can put together plans.
• Partners with other senior leaders on problems and solutions.
• Advocates for investment that accelerates business results
• Calm under pressure.  Exhibits superior confidence.  When things get tense, the VP is calm and practical.
• Strong large audience presentation and communication skills.
• Strong customer service and relationship skills.
• Manages relationships with key clients.
• Data driven decision making.
• Ability to identify key reports, data and process that are meaningful and impact decision making
• Ability to articulate the requirements to gather and present the data
• Data driven decision making and rationale for spend and organizational strategy
• Able to explain the “why” when rolling out new programs and decisions.
• Translate the “why” to all levels of their organization
• Creative and strategic contributions to the organization.  “Huh, that’s a great idea that we didn’t think of.”
• Understands the dichotomy and balance of a busy organization. You can make problems go away, but pull in others when needed.
• Contributes to sales innovations, strategic business development, and the profitability of the company.
• Strong feedback skills and holds their team accountable.
• Drive collaboration across the organization to identify needs and develop scalable solutions.
• Prioritizes objectives and implements strategies to achieve company initiatives as part of the leadership team.
• Deploys data and research to drive cross-business corporate prioritization.
• Directly and indirectly manage staff with the goal of enhancing professional development and personal growth.

Why phData? We offer: 

• Enjoy our Remote-First Workplace and award-winning culture which prizes autonomy, creativity, and diversity
• Competitive compensation, generous vacation (flex PTO policy for sales + 10 paid holidays) and excellent benefits including health/dental/vision and matching 401k 
• Other cool perks include paid certifications, personal development allowance and additional compensation for creating company approved content (dashboards, blogs, videos, whitepapers, etc.)

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