Staff Software Engineer

Standard Template Labs is a stealth-mode AI-native startup reimagining the future of IT Service and Configuration Management. Backed by leading investors we're leveraging AI graph-based architecture and exceptional design to transform how enterprises manage and engage with their technology ecosystems.

About the Role:
We’re looking for a Staff Software Engineer who thrives at the intersection of AI systems design large-scale distributed infrastructure and product innovation. You’ll lead technical initiatives that bring AI-native capabilities to life—building resilient scalable systems that integrate LLMs data-driven automation and graph intelligence into enterprise workflows.

This is a hands-on leadership role for someone who codes deeply mentors effectively and loves shaping technical strategy in an AI-first environment.

Responsibilities:

• AI-Driven Systems Engineering

  • Design and develop AI-native architectures that embed LLMs and intelligent automation into ITSM and CMDB workflows.

  • Leverage LLMs embeddings and retrieval pipelines to power natural language interfaces knowledge synthesis and reasoning within our platform.

  • Collaborate with product design and data teams to infuse AI into every layer of the product experience—from backend systems to user-facing features.

  Technical Ownership

  • Own complex systems end-to-end: design architecture deployment and production reliability.

  • Drive architectural decisions balancing near-term speed with long-term scalability and maintainability.

  • Help define our AI-first engineering stack and patterns for prompt orchestration model integration and continuous learning.

  Hands-On Engineering

  • Write clean scalable and testable code that pushes the boundaries of AI-enabled systems.

  • Design and optimize distributed event-driven systems and APIs that handle data and inference at scale.

  • Conduct deep-dive code reviews and performance tuning across high-traffic production environments.

  Leadership and Mentorship

  • Lead by example—uplifting code quality fostering a culture of experimentation and mentoring engineers in AI-augmented workflows.

  • Champion best practices in AI tooling adoption (e.g. Cursor Windsurf Claude) to enhance team productivity and creativity.

Qualifications:

• 7+ years of professional software engineering experience with a record of delivering large-scale high-impact systems.

• Deep expertise in distributed systems cloud-native architecture and API design.

• Hands-on experience with or strong interest in LLMs vector databases embeddings or AI agent frameworks.

• Familiarity with prompt engineering fine-tuning and AI-powered developer tools.

• Experience mentoring engineers and guiding cross-functional teams toward technical excellence.

• Strong proficiency in one or more modern programming languages (e.g. Go Python Rust or Java).

• Knowledge of Kubernetes event-driven systems and CI/CD best practices.

• A builder’s mindset: eager to explore prototype and ship fast.

What We Offer:

• Build foundational product features for an AI-first enterprise platform

• The opportunity to take ownership of critical systems that scale to millions of users

• A culture that values craftsmanship autonomy and technical excellence

• Competitive compensation equity and benefits package

• Work from our Flatiron District Manhattan office where you’ll be side-by-side with the founding team in a supportive collaborative setting. Our team works on-site five days a week growing and building together and the location is easy to reach with plenty of public transportation options.

As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race ethnicity age gender identity citizenship religion sexual orientation disability pregnancy veteran status or any other protected characteristic as outlined by federal state or local laws. The reasonably estimated yearly salary for this role at is: $160000—$230000 USD.

What We Do

We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated bloated tools we believe it’s time for a clean slate — modern efficient and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down. With deep product expertise strong backing and a bold vision we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart scalable high-performance software that redefines what IT service can be.

Why Work With Us

Backed by leading investors we're leveraging AI graph-based architecture and exceptional design to transform how enterprises manage and engage with their technology ecosystems.

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