Strategic Account Associate

Meet Upside:

Upside is a high-growth retail technology company driving hundreds of millions of dollars in proven profit to brick and mortar businesses. Unlike the many apps and services that provide discounts to consumers but actually hurt retailer profitability, Upside is the only two-sided marketplace that provides proven incremental profit to retailers. Tens of thousands of retailers nationwide are seeing a 52% ROI on average—results that have been independently audited by Fortune 500 and third-party analytics companies. On the consumer side of the marketplace, millions of users power $5 billion in purchases through the Upside platform every year. They use our top-rated mobile app to see 2 to 3 times more value on their purchases than with any other product. By helping people and businesses do better, communities grow stronger. You’ll join a Team whose experience hails from places such as Google, Uber, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists. 

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D was raised in March 2022 and led by General Catalyst at a $1.5B valuation. Other investors include Bessemer Ventures and Formation8.

Meet the Fuel Sales & Accounts Team:

The Fuel Sales & Accounts Team supports Upside’s largest industry vertical, with over 30,000 merchants across 48 states. We have 4 of the top 10 Fuel Brands as our preferred partners, along with many top U.S. wholesalers, marketers, and convenience store franchise groups. Even as we expand into new verticals, fuel is integral to our growth strategy, new market launch plans, and product development. 

What you'll do:

• Partner with the Strategic Accounts team to achieve growth and retention targets, by providing targeted support across the sales cycle, and assist Upside clients from onboarding to long-term account management
• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and participation
• Collaborate effectively with internal Upside teams, including Product Marketing and Operations to ensure a consistent and positive experience for our customers
• Maintain a deep understanding of Upside’s unique features and demonstrate their value to merchants
• Work in a fast-paced, evolving environment, and deliver elite results, while continuously challenging yourself to be more ambitious

What you need:

• 2+ years in an Account Manager or Sales Support role; retail fuels experience a plus and a Bachelor’s degree required
• Confident, eloquent, and effective public-speaking skills, able to speak to both formal and casual audiences
• Strong analytical skills, and the experience translating analysis into relatable and compelling talking points and stories
• Sophisticated consultative sales skills, and the ability to interpret client needs and translate them into customized and beneficial solutions
• Experience navigating multiple projects and opportunities while delivering results in a fast-paced environment working within time constraints
• Ability to work effectively in a highly-collaborative environment with a combination of onsite and remote team members
• Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong), as well as Google-Suite and Microsoft Office
• Willingness to travel up to 15%

What Upside offers:

• Competitive base salary plus performance bonus eligible
• Generous equity participation for all quota carrying roles
• The opportunity to meaningfully impact the trajectory of one of the fastest growing companies in the U.S.
• Deloitte Technology Fast 500’s: 2021 Rank: #2 in the US (Software & SaaS sector), Revenue Growth (2017 to 2020): 60,259%
• Best in class benefits package, including unlimited PTO
• Culture of development first, with a deep management bench focused on coaching the individual for this job and the next
• Comprehensive tech stack to enable sellers to succeed, including Gong, Outreach, Linkedin In Navigator, Salesforce.com and a number of proprietary tools

The fine print:

• Notice to recruiters and placement agencies: please do not submit resumes to any person or email address at Upside prior to having a signed agreement with Human Resources. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here, come join us!