Strategic Account Executive - Iberian market

Join the team as our next Senior Strategic Account Executive for the Iberia region.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business predominantly in Italy and Spain. The candidate will be responsible for managing high value customers in the region.  Focused mainly on revenue and GP growth, as well as sourcing net new opportunities in the Communications Business Unit.

Responsibilities

In this role, you’ll be:

• Servicing key existing customers in the region.
• Growing our revenue and gross profit share of wallet within your key account list
• Opening doors to the purchase of Twilio’s Communications products and services.
• Maintaining the highest levels of customer satisfaction.
• Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications to a technical and business audience, building trust and mutual respect with technical customers and peers.
• Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
• Able to balance challenging priorities and handle multiple project/deals at the same time.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Ideally 2+ years of Account Management/Sales experience covering personally selling and closing complex technical solutions to a large customer base. 
• History of working with accounts ranging from large multinational enterprise customers to SMB. 
• Demonstrated success by achieving quota on a consistent basis.
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base. 
• A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.

Desired:

• Ideally, you also have experience selling both to a business and technical audience.
• Fluent English speaker. Spanish and Italian speakers preferred but not required.
• Experience selling for the Iberian market.
• Experience and understanding of working in the communications market is preferable.  Eg having sold or worked with Messaging, Voice Calling, Email, Account Security Verification.  Or having prior experience in a traditional telecommunications environment/business.

Location 

The position will  be based remotely in the United Kingdom, Ireland or Spain.
Approximately 25% travel is anticipated, customer sites in Europe as well as team meetings. 

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

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