Strategic Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Account Manager in Switzerland.

Join a fast-growing, remote-first technology environment where you will help enterprise customers maximize the value of advanced fraud prevention, payments, and compliance solutions. In this strategic and customer-facing role, you will act as a trusted advisor, combining account management expertise with solution-oriented problem solving to support clients across complex operational and technical challenges. You will collaborate closely with cross-functional teams including product, analytics, engineering, and compliance to deliver impactful outcomes and strengthen long-term customer relationships. This role offers the opportunity to work with innovative technologies, global clients, and evolving fraud and risk management strategies in a highly collaborative environment. It is ideal for a commercially minded professional who enjoys balancing technical understanding, strategic consulting, and customer success in a rapidly scaling organization.

• Serve as the primary point of contact for strategic customers, managing both day-to-day support and long-term relationship development.
• Develop a deep understanding of the platform’s products, technologies, and strategic capabilities to effectively guide customer success initiatives.
• Translate complex technical and operational challenges into practical, actionable solutions for customers and internal teams.
• Partner with analytics, product, engineering, and compliance teams to support fraud prevention, payments optimization, and risk management initiatives.
• Build, monitor, and communicate key performance indicators (KPIs) and success metrics to clients.
• Provide strategic recommendations and insights to support customer growth, operational efficiency, and long-term expansion plans.
• Support customers with best practices related to fraud prevention, compliance, AML, and KYC processes.
• Manage implementation coordination, stakeholder communication, and ongoing optimization of customer workflows and integrations.
• Proactively identify emerging fraud trends, operational risks, and improvement opportunities while communicating findings to customers.
• Contribute to continuous improvement initiatives by identifying ways to optimize processes, customer experiences, and operational efficiency.

Requirements:

• 7+ years of experience in Account Management, Customer Success, Risk Management, Solutions Architecture, or related customer-facing roles within B2B SaaS environments.
• Strong understanding of API integrations, technical products, and enterprise customer workflows.
• Experience within fintech, fraud prevention, compliance, AML, KYC, or payments-related industries.
• Excellent analytical and problem-solving skills, with the ability to interpret data and generate actionable insights.
• Proficiency with business intelligence and reporting tools.
• Strong communication and presentation skills, both virtually and in person, across technical and executive stakeholder groups.
• Ability to simplify complex technical or strategic concepts into clear customer-facing recommendations.
• Proven relationship management and stakeholder coordination abilities within cross-functional and distributed teams.
• Strong project management skills with the ability to balance multiple priorities and customer initiatives simultaneously.
• Continuous improvement mindset with a proactive and customer-centric approach to problem solving.
• Comfortable working independently in a fully remote and globally distributed work environment.

Benefits:

• Competitive compensation package including cash compensation, equity, and bonus opportunities.
• Fully remote and flexible work-from-anywhere culture.
• Flexible paid time off policy and year-end company break.
• Home office setup stipend for remote workspace equipment.
• MacBook Pro provided for work purposes.
• Monthly meal stipend and social meetup allowance.
• Annual health, wellness, and learning stipends.
• Health, dental, and vision coverage for eligible employees and dependents.
• Retirement contribution matching programs for eligible regions.
• Opportunity to work alongside globally recognized professionals in a rapidly scaling technology company.
• Collaborative, high-performance culture focused on ownership, flexibility, and professional growth.