The Strategic Account Manager for the Food and Beverage team will support merchants by driving account expansion managing relationships and achieving their business goals with Square's products and services. This role involves understanding customer needs offering tailored solutions and collaborating with internal teams for optimal customer experience.

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated omnichannel solutions - to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all we've embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.
Today we are a partner to sellers of all sizes - large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. We're building a significant meaningful and lasting business and we are helping sellers worldwide do the same.
The Role
Join the Square Strategic Account Management team and help our merchants grow their business! The Strategic Account Management team partners with Mid Market business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.
As a Strategic Account Manager on our Strategic Food and Beverage (F&B) team you'll be at the forefront of helping diverse dynamic business owners thrive with Square. Reporting to our F&B team lead your role is all about building meaningful partnerships with Square sellers in the food & Beverage space-understanding their unique needs crafting innovative solutions and championing them within Square.
In this role you'll become a creative problem-solver finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor you'll not only support clients day-to-day but also uncover new growth opportunities expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys advocating for them with decision-makers and turning their challenges into achievements.
You Will

• Own and maintain relationships across a portfolio of 175+ strategic food and beverage sellers driving account expansion retention and satisfaction
• Understand Food and Beverage customer needs to help achieve their business goals through Square
• Cross sell and upsell products based on discovering customer needs
• Effectively and strategically address customer concerns and issues
• Help grow our managed accounts program through contracts and renewals
• Conduct business reviews as needed to assess all aspects of the partnership
• Work with our Sales Support and Product teams to ensure customers have the best possible experience across all aspects of Square

You Have

• 2+ years experience in Sales Account Management or a related field
• Experience discovering and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent organizational analytical written and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• Experience within the Food and Beverage industry is preferred

Candidates must live within 50 miles of the following locations: Salt Lake City UT
Pay Transparency
Block takes a market-based approach to pay and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills experience qualifications work location and market conditions. These ranges may be modified in the future.
To find a location's zone designation please refer to this resource . If a location of interest is not listed please speak with a recruiter for additional information.
Zone A: $111700 - $156600
Zone B: $103800 - $142800
Zone C: $98200 - $135100
Zone D: $89400 - $122900
Amounts listed above include target variable compensation.
We're working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations including bias audits and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work medical insurance flexible time off retirement savings plans and modern family planning are just some of our offering. Check out our other benefits at Block.
Block Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend send and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together we're helping build a financial system that is open to everyone.