Strategic Customer Success Manager

Silverfort is on a mission to bring identity security everywhere – to every human machine and AI agent both on-prem and in the cloud. Our unique technology secures identities & access at runtime in ways that weren’t possible before. With the broadest identity security platform in the market trusted by more than 1000 customers including many Fortune 100 companies Silverfort is uniquely positioned to lead the fast-growing identity security category.  

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration that goes above and beyond to help our customers and each other on a journey to reshape the future of identity security. 

We are looking for a Strategic Customer Success Manager that will join an amazing group of people. In this role you will help build Silverfort’s customer relationships and manage our largest client accounts. You will collaborate with Product R&D and Sales teams to solve any technical issues ensure successful deployment and supply on going support to make our customers happy. 

• Lead technical engagements with enterprise customers to solve complex challenges and drive successful outcomes
• Build trusted relationships with stakeholders to understand business and operational needs and align solutions accordingly
• Develop and execute customer success plans that map requirements to measurable value and long-term growth
• Monitor and report on customer KPIs to ensure achievement of critical success metrics
• Own adoption and renewal targets for assigned accounts and drive Customer Success programs to meet business goals
• Manage escalations effectively by providing clear guidance and coordinating internal resources to resolve issues
• Collaborate cross-functionally with internal teams to deliver seamless customer experiences and value realization
• Maintain strong organizational discipline to manage multiple projects and priorities efficiently

• 4+ years of Customer Success experience preferably in the identity or security space
• Experience in technically managing big enterprise accounts
• Proven knowledge in Networking and Information Security. Cyber Security background an advantage
• Familiarity with Linux and Windows (AD Domain Controllers)
• Cloud Technologies knowledge is an advantage
• B.Sc. in Computer Science or equivalent an advantage
• Team player motivated communicative person 
• Willingness to travel up to 25% of the time
• East coast or central preferred

What We Do

Fueled by a belief that identity professionals deserve better we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions. The Silverfort Identity Security Platform is the first to deliver end-to-end identity security protecting every identity in the cloud on-prem humans machines and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure giving businesses visibility into all identities analyzing every access and extending active protection to resources that could not be protected previously—including NHIs legacy systems command line tools and IT/OT infrastructure. It is easy to deploy and use and doesn’t disrupt business operations resulting in better security outcomes with less work. Silverfort is the identity security platform that both identity and security professionals deserve earning the trust of more than 1000 leading organizations including several Fortune 50 companies.

Why Work With Us

We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture enhancing employee satisfaction engagement and their desire to stay and grow with us.

Gallery