Job Description
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy Customer Success keeps MongoDB at the center of our customers’ technology strategy and ensures every customer can realize the full potential of their investment.
The RoleAs a Strategic Customer Success Manager you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a book of G2000 business acting as a strategic partner to C-suite and technical leaders to align MongoDB’s capabilities with their multi-year IT transformations. You’ll drive customer retention proactive consumption and executive-level advocacy. You’ll build deep relationships with CIO/CTO personas understand the nuances of complex market challenges and orchestrate global resources to deliver transformative business value where your customers need it most.
Key ResponsibilitiesCustomer Advisory- Proactively identify and mitigate complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies Deliver optimal solutions for significant strategic accounts accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap
- Conduct comprehensive customer business reviews for complex accounts analyzing technical health and operational performance while translating insights into strategic value-based outcomes. Partner with C-suite and technical leaders to align on objectives and champion alignment of joint roadmaps that foster significant database growth
Account & Portfolio Management
- Lead the cross-functional development of comprehensive account programs outlining key deliverables and resource allocations that drive customer maturity and global revenue realization. Proactively manage a portfolio of the company’s most significant strategic accounts developing and executing high-impact strategies to maximize value realization executive advocacy and long-term success.
- Track and report progress against strategic outcomes provide high-precision forecasting for high-value portfolios to senior leadership and identify data patterns to drive growth and support presales expansion.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Use AI-driven innovation to scale best practices globally transform consumption patterns and create advanced technical solutions for strategic accounts.
Internal Collaboration & Customer Advocacy
- Serve as the strategic voice of the customer within MongoDB leveraging insights from complex environments and unique use cases to directly influence the product roadmap and coordinate cross-functional execution
- Connect customers with the right internal resources including high-level Marketing programs and Executive Sponsor alignment while leading collaborative learning sessions to ensure MongoDB maximizes value for our most significant accounts
- Orchestrate complex cross-functional initiatives such as global migrations and modernization factories by directing dedicated account teams to enable consumption growth
- Relevant Experience: 9 to 12+ years in a technical customer-facing role (e.g. Technical Customer Success Solutions Architecture/Engineering Professional Services/Implementation Technical Account Management) for a deeply technical ideally consumption-based product
- Accountability: 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business
- Communication: Excellent verbal and written skills with the proven ability to influence technical and business outcomes at the C-suite level without direct authority
- Education: Bachelor’s degree in Computer Science STEM or equivalent technical work experience
MongoDB is built for change empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era enabling innovators to create transform and disrupt industries with software. MongoDB’s unified database platform the most widely available globally distributed database on the market helps organizations modernize legacy workloads embrace innovation and unleash AI. Our cloud-native platform MongoDB Atlas is the only globally distributed multi-cloud database and is available across AWS Google Cloud and Microsoft Azure.
With offices worldwide and over 60000 customers including 75% of the Fortune 100 and AI-native startups relying on MongoDB for their most important applications we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment guiding how and why we make decisions show up for each other and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability please inform your recruiter.
MongoDB Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
REQ ID: 2273436072
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set experience qualifications and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity participation in the employee stock purchase program flexible paid time off 20 weeks fully-paid gender-neutral parental leave fertility and adoption assistance 401(k) plan mental health counseling access to transgender-inclusive health insurance coverage and health benefits offerings. Please note the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
Skills Required
- 9 to 12+ years in a technical customer-facing role
- 6+ years accountable for customer health and revenue realization
- Bachelor's degree in Computer Science STEM or equivalent technical work experience
What the Team is Saying
MongoDB Compensation & Benefits Highlights
- Parental & Family Support—Paid parental leave up to 20 weeks backup childcare days and global fertility/adoption support are emphasized as generous and inclusive. Family-forming programs through dedicated partners and structured return-to-work flexibility further strengthen this pillar.
- Healthcare Strength—Comprehensive medical dental and vision coverage is paired with extras like free primary-care memberships mental-health resources and care navigation. Added coverage for gender affirmation and menopause/low-testosterone needs underscores depth in clinical and holistic support.
- Wellbeing & Lifestyle Benefits—Wellbeing programs meditation and mindfulness tools and fitness partnerships are highlighted alongside in-office lunches on hub days. These everyday perks complement core coverage and support sustained work-life balance.
MongoDB Insights
What We Do
The database market is big. How big? Well according to IDC it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want wherever they want.
Why Work With Us
We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MongoDB provides multiple working model options for our employees including the flexibility to work from home to opportunities for collaboration and social interaction in a MongoDB office.
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Date Posted
05/21/2026
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