Strategic Partnerships, Account Manager

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Moving is one of the most universally relatable experiences, and the process comes with its fair share of challenges. Updater is addressing the pain points of organizing, executing, and adjusting to a move, while enabling movers to feel at home faster.

We are looking for an Account Manager to join our Strategic Partnerships team and drive strategy and growth with our existing TV and Internet accounts. In this role, you will develop strong relationships at all levels of our customers' organizations, working closely with the C-Suite and below. You will create and implement long-term partnership strategies and identify new opportunities for growth. We are a mid stage start up, so having helped built processes and being comfortable with ambiguity will help you go far in this role; you will get to help shape initiatives internally and with your clients as we grow.

This is the perfect role for someone who has implemented strategies with Enterprise partners to increase revenue and expand relationships. You will work closely with the Strategic Partnerships Director who prides herself on helping her employees learn and grow while helping you stay connected to her and the culture of the company. 

• Establish meaningful relationships with key stakeholders internally, and externally with partner companies
• Develop and execute account plans based on a strong understanding of customer goals, both business and technical.
• Use knowledge of Updater's product offering and data-driven insights to come up with joint solutions to achieve partnership objectives.
• Coordinate cross-department internal involvement, including Call Center, Marketing, BI, Product, and Finance, in order to meet account performance objectives and expectations
• Lead compelling strategic business reviews to identify customer needs and drive revenue growth opportunities
• Develop rolling forecasts and effectively communicate actual pace to partners
• Identify, pursue, and pitch prospective growth initiatives

• Empathy: you strive to see the world from your customers’ point of view in order to anticipate their needs
• Humility: you have an opinion, but aren’t afraid to be proven wrong, and are open to suggestions on what tool or technique is best to most efficiently solve a problem
• Strong and Concise Communication: you’re as comfortable talking with our VP of Product as you are with our external clients
• Comfort with Ambiguity: you’re used to being asked open-ended questions and whittling them down to questions that can be answered by hard data and revenue numbers
• 3+ years as an account manager in a fast-paced startup environment; proven ability to drive material business impact through partnership opportunities
• Experience owning, managing, and growing multiple direct client relationships 
• Proven ability to manage a team of interactive professionals as well as collaborate with department heads and executives on company-wide initiatives

• Strong proficiency in Microsoft Excel with advanced reporting capability
• Historical knowledge of telecommunications industry
• Knowledge of digital marketing- high level SEO and SEM