Strategic Planning Professionals at Trendyol

Strategic Planning Professionals

Trendyol · Istanbul / Maslak

Company

Trendyol

Location

Istanbul / Maslak

Type

Full Time

Job Description

Team: Strategic Planning & Data Analytics

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

Responsibilities

Forecasting staffing and scheduling workforce

Working on headcount planning and making strategic decisions

Preparing daily, weekly, and monthly reports of the operations of interest and sharing them with relevant individuals

Engaging in monitoring activities

Understanding and interpreting workforce management KPI’s

Analyze and interpret call center metrics

Expected Qualifications

Minimum 2-5 years of relevant work experience in workforce management and monitoring operations

Bachelor's degree preferably in related fields

Excellent Communication Skills in both Turkish and English

Strong analytical skills understanding complex reporting, data transformations from multiple sources and tracking of KPIs

Having strong communication skills and being a good team player.

Excellent command of MS Office applications

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