Substance Use Disorder (SUD) Clinical Care Navigator

What you’ll be doing:
● Telephonic screening, brief intervention, and referral of members to a treatment
   provider (SBIRT model).
● Apply active listening, psycho-education, and motivational interviewing skills to
   understand each member’s needs and provide support as they set goals to decrease
   substance use and/or to achieve successful recovery.
● Using ASAM criteria, identify an appropriate level of care, facilitate referral, and
   coordinate care with a Spring Health SUD program or provider.
● Provide consultation regarding mental health concerns and family/relationship issues,
   as appropriate to member needs.
● As necessary, provide in-the-moment support and safety planning for members with
   safety or crisis risks.
● Utilize written communication skills to interact with members and providers through
email.
● Document information, maintain accurate records, perform follow-ups, and track
    progress within several systems, including an EHR.
● Identify and problem-solve issues that serve as a barrier or disruption to care.
● Interact with multi-disciplinary teams such as care support, provider operations, and
    benefits/billing to ensure a smooth member experience.
● Participate in staff meetings, case consultations, and trainings.
● Assist with onboarding and mentoring new team members.
● Follow Spring Health policies and maintain all confidentiality, compliance, and ethical
   standards.

What we expect from you:

● LCSW, LMFT, LPC, or licensed psychologist.
● Minimum of 2+ years of SUD clinical care experience.
● Experience with motivational Interviewing and SBIRT.
● Knowledge of ASAM criteria, contingency management, and MAT.
● Excellent listening, written and verbal communication skills.
● Acknowledge and embrace diversity and inclusion.
● Motivated to go above and beyond for members to provide a high-touch experience.
● Tech-savvy: must be comfortable using various computer platforms and learning
    new systems, and efficient in tech-related tasks.
● Able to multi-task and context switch!

The target salary range for this position is $65,000 - $80,000 and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.