Supervisor Branded Partner Direct Sales

• Serve as a primary field support contact for assigned authorized Branded Partner organizations within the Tri-State footprint.
• Conduct regular market visits to support operational alignment program communication and field readiness - engaging with BP management rather than directing BP representatives.
• Coordinate with BP leadership on market launches deployment planning and operational updates.
• Communicate Optimum business updates incentive programs operational changes and market priorities to BP leadership for cascading through their own teams.
• Facilitate access coordination for approved Optimum systems devices credentials and required tools.
• Help ensure BP teams have the necessary Optimum-provided resources to operate within program guidelines.
• Monitor overall market activity and Branded Partner production trends across assigned areas.
• Partner with internal OMS leadership on territory planning lead deployment coordination and market coverage discussions.
• Review reporting trends related to sales activity installs customer retention and operational performance and share insights with BP leadership for action within their own organizations.
• Escalate operational concerns impacting customer experience program integrity or business continuity to the Manager of Direct Sales.
• Support adherence to approved sales processes lead management expectations and operational procedures across the channel.
• Support the achievement of channel goals as measured by Sales Yield Bundled Winback sell-in cancellation and completion rates and retention.
• Attend and participate in company-sponsored training to enhance skills needed to perform duties.
• Participate in special projects and perform other duties as assigned.

• Strong presentation verbal and written communication skills with the ability to interface across all levels of management - internal and external.
• Core competencies include teamwork integrity flexibility stress tolerance and concern for excellence.
• A collaborative influence-oriented leader with experience building trust and alignment with external partner organizations.
• Strong relationship management skills with the ability to foster consensus across internal stakeholders and external partner principals.
• Strong project management skills and the ability to prioritize multiple tasks partner relationships and initiatives simultaneously.
• An organizationally perceptive person who will respect the traditions and culture of Optimum and the independence of partner organizations and who can support program objectives within that context.
• A minimum of 2+ years of proven success in sales field operations or vendor/channel support is preferred.
• Prior experience in direct cable telecommunications fiber or mobility sales a plus.
• Experience supporting third-party sales organizations or authorized dealer/partner programs preferred.
• PC literate with strong working knowledge of Excel Word PowerPoint Teams and sales support systems.
• Demonstrated ability to analyze performance data identify trends and translate findings into actionable recommendations for partner leadership.
• Thorough understanding of the key aspects of Direct Sales including the Consultative Sales process and how it operates within a partner channel model.
• Valid driver's license and reliable transportation required; comfortable traveling throughout the Tri-State region.

What We Do

We Make a Difference Because We Are the Difference! At Optimum we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers we're building the future of connectivity through innovative services like Optimum Fiber Internet Optimum TV and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers curious leaders and collaborative problem-solvers united by a culture that values inclusion innovation and impact. At Optimum every voice matters every idea counts and every team member has the opportunity to grow lead and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact ensuring that our efforts resonate far and wide. From our products and services to our community impact we are creating connections driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!

Why Work With Us

Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network reimagining our products and building a culture where people thrive. With nearly 4.5 million customers across 21 states we’re transforming fr

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