Supervisor Lab Specimen Processing

• Oversees Daily Department Activities: Supervises the daily activities of the lab processors and/or client services to ensure efficient and accurate processing of specimens. Monitors workflow to maintain productivity and quality standards addressing any issues that arise promptly
• Coordinates Staffing and Manage Attendance: Coordinates staffing schedules and manage the attendance of direct reports. Makes necessary adjustments to the schedule to ensure adequate coverage at all times minimizing disruption to lab operations
• Employee and Performance Management: Manages timecards and attendance records ensuring accurate and timely documentation. Conducts staff evaluations providing feedback to support professional growth and accountability. Collaborates with the laboratory manager in recruiting correcting and releasing employees within the processing and/or client services departments providing performance and behavior-based input to ensure the team meets the organization's standards
• Training and Development: Schedules and provides training structure for new employees ensuring they are well-versed in lab protocols and procedures. Provides ongoing training and development opportunities for existing staff to maintain high performance and compliance with standards
• Leadership and Role Modeling: Act as a role model and leader for all lab staff demonstrating professionalism and adherence to best practices. Serves as a resource for team members providing guidance and supports as needed. Takes a proactive role in addressing and resolving concerns. Utilizes strong problem-solving skills to manage conflicts and ensures smooth operations
• Specimen Processing: When needed engages directly in the specimen processing workflow to ensure continuity and efficiency. This includes receiving labeling and preparing specimens for testing as well as maintaining accurate records and documentation
• Customer Service: Provides exceptional customer service by effectively communicating with patients healthcare providers and other stakeholders. Addresses and resolves inquiries and complaints promptly and professionally ensuring a positive experience and maintaining the organization's reputation for quality service

• All staff members are to promote a positive and productive work environment by acting maturely and responsibly satisfactorily performing job responsibilities and conducting themselves professionally courteously and respectfully toward fellow employees physicians and patients
• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating instructing supervising persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
• Performs all duties in a manner that promotes and supports the Core Values of the organization.
  Integrates Lean principles practices and tools to improve operational efficiency reduce costs and increase customer satisfaction
• Must follow written and oral instructions and complete routine tasks independently
• Complete all compliance training including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements
• Ensures confidentiality of patient information by following HIPAA guidelines and policies
• Attends training to meet job position requirements and as needed or mandated by policies Div. of Occupational Safety & Health (DOSH) OSHA L&I and other state/federal regulations
• Have regular and predictable attendance

• High school diploma or equivalent is. Applicants with international degrees must submit official documentation verifying the U.S. equivalency of their academic credentials to satisfy the educational requirements
• BLS certification is required or obtained within the first 30 days of employment
• 2+ years of experience in a laboratory setting with a solid preference for 1+ years of leadership experience and familiarity with Lab Information System (LIS) utilization
• Knowledge of clinical laboratory procedures including specimen processing documentation and result management
• Knowledge of HIPAA privacy and security standards as well as regulatory compliance requirements is crucial for maintaining patient confidentiality and adhering to industry regulations
• Knowledge of supervisory practices and principles is crucial for managing a diverse team effectively
• Understanding of laboratory equipment operation such as centrifuges and proficiency in using computer systems like EHR and LIS for data entry and management. An essential aspect of this role is understanding pre-analytical errors and how to prevent them ensuring the integrity and accuracy of lab results
• Familiarity with quality improvement principles and lean process improvement methodologies is beneficial for driving continuous improvement initiatives within the department
• Skill: The Specimen Processing Supervisor should demonstrate strong leadership skills including the ability to monitor workflow make staffing adjustments and provide guidance and support to team members. Proficiency in multitasking time management and adaptability to changing priorities is crucial for managing the dynamic environment of a clinical laboratory. Exhibit exceptional written and verbal communication skills enabling clear and concise interactions with patients staff physicians supervisors and external agencies. Demonstrate excellent telephone etiquette and the ability to handle multiple activities simultaneously with outstanding organizational skills. Show proficiency in Word Excel and lab computer applications to manage documentation and data effectively. Utilize strong analytical skills to make informed recommendations for change solve problems and make data-driven decisions.
• Ability: The Specimen Processing Supervisor should have the ability to establish and maintain effective cooperative working relationships with various stakeholders fostering a collaborative team environment. The ability to exercise sound judgment make informed decisions and resolve conflicts constructively is essential for ensuring smooth operations within the department. Show a strong capacity for multitasking and prioritizing tasks to ensure efficient operations. Demonstrate the ability to react calmly professionally and effectively in demanding or emergency situations. Possess strong team-working abilities flexibility to adapt to changing priorities and initiative to assist in the department. Demonstrate a commitment to continuous learning and professional development.

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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