Supervisor Media Operations

• Supervise and lead a team of technicians to successfully execute on the departmental goal of 99.999% reliability. Supervisory responsibilities include hiring training coaching and performance management of a team of direct reports. Perform day to day operational coordination such as scheduling and ensuring proper troubleshooting and escalation of operational issues.
• Lead and serve as a project manager for department initiatives such as new workflow or technology development and implementation.
• Responsible for ensuring the creation implementation and maintenance of SOPs.
• With support of the Prep Specialists ensures that all technicians receive proper training. Maintains training matrix and assigns training sessions.
• Operational lead on outage bridges as required.
• Takes points on following up if there are team defects. Identifies patterns and conducts root cause analysis recommending mitigation process/technology solutions to prevent further instances of similar defects.
• Identify areas in new or legacy workflows where improvements can be implemented to gain productivity.
• Capable of filling in for the Prep Manager should they be out of the office.
• All other duties as assigned.

• 4+ years professional experience in a broadcast postproduction or digital media prep environment
• 2+ years leadership experience in a fast-paced environment including a demonstrated ability to lead people and/or projects influence others problem solve and adapt to changing scenarios while maintain professionalism during challenging and stressful situations

• BA/BS in relevant field or equivalent relevant professional experience
• A track record of meeting or exceeding performance expectations
• A punctual hardworking disciplined and dependable individual
• Knowledge and understanding of various digital formats codecs and industry standard tools
• Knowledge and understanding of digital broadcast and production technical systems standards and processes
• Detail oriented respectful and motivated team player with good communication skills and a positive attitude
• Ability to multi-task and balance numerous priorities in a deadline-oriented environment
• Ability to learn new technologies
• Proven ability to solve problems under pressure
• Experience working with both PC and MAC computer systems
• Experience as a people leader

• Must be willing and able to work evenings and nights even on the weekend or holidays sometimes on short notice in support of the 24/7 365 operations
• Must be willing and able to adhere to onsite strategy driven by company expectations
  • Hybrid: This position currently has a hybrid schedule which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• Must have unrestricted employment authorization in the US
• Must apply via NBC Universal career site to be considered (job # 51591746)
• Must be 18 years or older
• Must be willing to submit to a background investigation

What We Do

From film television news theme parks interactive media and streaming our people are at the center of it all. ​Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. ​ Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.

Why Work With Us

For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.

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