Supply Chain Operations Manager

Overview

Microsoft's Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world's computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

Supply Chain Operations Management (SCOM) organization within CSCP manages manufacturing operations and fulfilment with the external supply chain partners. Well-defined and executed sourcing and supply chain management strategies ensures predictable on-time performance, optimized for cost, prevents urgent unplanned investments and provides accurate, timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy supply chain professional to help build create sustainable advantage through supply chain.

The role of the Supply Chain Operations Manager will be a part of a team responsible for supporting Microsoft Cloud solutions. They will be part of the supply chain operations team focused on the following key areas:

• Key link between our Capacity Planning Team and the Build Order & Fulfillment Team, responsible for the stabilization of supply-demand shaping
• Utilizing data and analytics for supply matching to our capacity planning and customer demand requirements
• Establishing and defining key metrics and performance indicators driving process improvements.

Responsibilities

• High Focus on Demand - Supply shaping activities to help drive the execution and delivery of MSFT finished goods to global data centers.
• Maintain company inventory, minimizing both overstock and out of stock occurrences. Ability to analyze the supply and demand of MSFT's products and forecast
• Monitor inventory supply and design and implement tools for inventory management
• Develop and drive Microsoft Internal and external key performance Indicators and metrics
• Ability to work cross functionally with key stakeholders
• Achieve delivery performance targets as developed to support business needs, while consistently evaluating opportunities and supporting process updates to enhance supply chain performance
• Manage and communicate tradeoffs between our supplier and business needs within Microsoft
• Responsible for managing continuous improvements and process initiatives in parallel to day-to-day business operations
• Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 3+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience
  • OR Master's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 1+ year(s) supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience
  • OR equivalent experience
• 3+ years' supplier management experience in an Electronics, or high-volume supply chain and or applicable Manufacturing / Hardware production environment
• 3+ years' Program Management and data analytics

Other Qualifications:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 7+ years' supplier management experience in an Electronics, or high-volume supply chain and or applicable Manufacturing / Hardware production environment.
• 5+ years Program Management and data analytics
• Proficient understanding in the use of MRP, Excel, Power Point, SQL, Access, and Power BI
• MS/MBA preferred
• Current Experience in IT / high-tech electronics or Manufacturing / Service supply chain
• Effective communication, problem solving skills - ability to manage competing priorities, set clear expectations, collaborate, identify objectives, develop and deliver feedback in written, oral, and presentation formats for partner teams, and senior executive management
• Effective Project Management skills involving multiple global System Integrators and Internal partners. High comfort with handling multiple ongoing priorities and escalations. Dedicated customer-focus and attention to detail
• Capable of performing complex data analysis to identify problems or opportunities to improve supply chain performance
• Skilled in Customer Relationship building, and Cross-functional collaboration opportunities
• Effective skills and knowledge in root cause analysis/problem solving and the ability to implement and drive corrective actions and efficiencies (ability to hold people accountable, and drive closure)
• Ability to work well in ambiguous situations, and deal effectively with conflicting priorities and changes
• Support organization-wide projects to improve delivery, reliability, and agility; leveraging others effectively to support internal business team goals
• Minimal travel is required

Supply Planning IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.