Support Analyst I

Paylocity is an equal opportunity employer.
Paylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create from anywhere. Our award-winning culture ensures everyone has a voice and feels truly welcome. Join Paylocity as we shape the future of technology and the workplace!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
Position Overview:
The Support Analyst (Tech Services) will research, test, and provide recommendations on corrections and modifications to custom solutions. This can range from Custom Reports, General Ledger, Partner Integration and Custom Calculations. The Support Analyst (Tech Services) will audit data from various sources and provide both internal and external clients recommendations on next steps.
Location: Remote
Reports to: Manager Support
Responsibilities:
•Monitor and prioritize the request and phone calls in a timely manner from internal partners pertaining to the creation or modification of a custom solution
•Track and maintain interactions through the entire lifecycle
•Learn and become an expert on custom solution offerings (Custom Reports, General Ledger, Custom Calculations, Partner Integration)
•Assist end users on the modification of items that may include Custom Reports, General Ledger, Custom Calculations, Partner Integration requests by working directly with internal/external clients to ensure complete resolution
•Consistent "follow up" and communication with internal and external partners
•Research and test functionality as required for troubleshooting
•Work through high-level analytical problems for best resolution
•Possess a positive demeanor to work with individuals with minimal technological aptitude. Able to translate technical knowledge into actionable direction
•Performs system maintenance on various applications
•Assesses the need for customization or enhancements to be reported to development maintenance and other Technical Service departments
•Other job objectives, as assigned
Requirements:
Additional Criteria for Partner Integration
• SQL Basic Knowledge
• Basic knowledge of FTP/SFTP
Preferred Skills:
• Experience working with company-to-company file transfers preferred
Paylocity is an equal opportunity employer. Paylocity is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]
This role can be performed from any office in the US. The pay range for this position in Colorado is $39,520 - $60,528/year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a comprehensive variable compensation package, in addition to a full range of benefits outlined here. This information is provided per the Colorado Equal Pay for Equal Work Act. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.