Support Engineer Automation

GC AI

Support Engineer Automation

Reposted 4 Hours Ago

Hiring Remotely in San Mateo CA USA

In-Office or Remote

145K-200K Annually

Mid level

Artificial Intelligence • Legal Tech

The AI for in-house counsel

The Role

The Support Engineer will build scalable systems for automated support develop internal tools and mentor support agents while collaborating with product teams to streamline processes.

Summary Generated by Built In

GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work and we're doing it fast. You'll join at a pivotal moment—when decisions matter impact is immediate and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one.

More than 1500 companies use GC AI to drive their business forward including 150+ public companies 25+ unicorns and brands such as News Corp Miro Bass Pro Shops Snyk Skims Liquid Death Vercel Zscaler and TIME.

We've 10x'd revenue in 12 months raised a $60 million Series B ($555 million valuation) and are growing faster than ever. We are backed by incredible investors including Scale Venture Partners Northzone Sound Ventures and Guillermo Rauch CEO of Vercel.

If you thrive when the stakes are high and the path isn't paved you'll love it here. Our six guiding principles are: 1% better every day customer obsession ship today find a way care deeply and own it completely. Come shape the future of legal work with us.

About The Role

We're looking for a hybrid engineer-architect obsessed with scaling. This role is about building the systems behind world-class support shifting our small team to proactive automated resolution. You will design the infrastructure validated workflows and internal content architecture that empower our agents and users. Critically you will design and build AI agents and high-impact content to automate resolutions and ensure our team has the tools to solve any high-stakes legal AI technical hurdle accurately and instantly.

Why This Role Matters

Our platform handles sophisticated legal work for over 1300 companies. To keep pace with our 10x growth every answer must be precise and instantly available. You will be crafting the scalable systems—from automated workflows to AI agents and expert content—that make "complex" feel "simple" for both our customers and our internal team. This role ensures that every interaction is backed by technical excellence automation and reliable content.

What You'll Do

Infrastructure Design: Build and maintain the technical infrastructure used by the support organization to diagnose and resolve platform issues.
Workflow Automation & Content Strategy: Design and validate automated workflows and internal/external content paths to ensure support responses are fast technically accurate and highly scalable.
Internal Tooling: Develop internal dashboards diagnostic tools and integrations (using React Node.js and GCP) to give agents deeper visibility into system performance.
Technical Enablement: Act as the technical "Force Multiplier" for the support team mentoring agents on the inner workings of the GCAI platform.
Feedback Loop: Partner with Product and Engineering to turn common support friction points into permanent product fixes.

Impact You'll Have

Scale the Support Org: Be the key driver in creating the "Golden Path" for support utilizing content and automation to help our small team handle 10x the volume without sacrificing quality.
Raise the Reliability Bar: Implement observability and testing within support workflows so that AI-related troubleshooting behaves predictably.
Drive Customer Obsession: Shrink the lead time for technical resolutions directly impacting customer retention and trust.

Required Experience

3+ years of experience in a Support Engineering DevOps or Full-stack role.
Technical Proficiency: Strong expertise in JavaScript/TypeScript and Node.js.
Infrastructure Mindset: Experience working with cloud platforms (GCP preferred) and understanding how to build scalable internal systems.
Workflow Architect: A track record of designing and documenting validated technical processes or automation.

Nice to Have

Experience with AI/LLM integrations and troubleshooting prompt-related issues.
Background in building secure compliant systems (SOC2 GDPR).
Experience with modern ORMs and API design.
Familiarity with legal tech or high-growth B2B SaaS.

The Mindset

The Enabler: You find joy in making other people more efficient through your code.
Ownership-Driven: You see a manual process and feel a burning need to automate it.
Continuous Learner: You want to stay deep in the code while understanding the human element of customer support.

What We Offer

Growth & Impact: Real influence on the strategy of a Series B startup growing at breakneck speed.
Competitive Package: Salary equity and excellent benefits
Flexible Environment: Remote-friendly (USA/Canada) with hybrid options in San Mateo CA or Provo UT.

A Note On Pace

We’re building something new in a once-in-a-generation shift in technology and the legal industry so we move at a relentless pace. We expect urgency ownership and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work this isn’t the right place for you. If you thrive in ambiguity and growth work with intensity and want real responsibility keep reading. We’re excited to meet you.

Compensation

GC AI's compensation package includes a competitive base salary benchmarked against real-time market data as well as equity for all full-time roles. We also offer exceptional benefits as well as commission plans for applicable roles. Our US-based compensation range for this role is $145000 – $200000. Actual pay is determined by skills qualifications experience location market demand and other factors.

These compensation bands are just the starting point. After someone joins and proves they’re and exceptional performer we adjust quickly to ensure their compensation aligns with their impact.

Equal Opportunity Employment

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race color religion gender identity/expression national origin age military service eligibility veteran status sexual orientation marital status physical or mental disability or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI

Fraud Notice to GC AI Applicants

To protect yourself against phishing and recruitment fraud please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.

GC AI will never:

Refer you to external websites to apply
Conduct interviews over email chat platforms or messaging apps
Ask you to provide payment or purchase equipment
Request personal or financial information such as your mailing address social security number credit card numbers or banking information during the application process

Examples of fraudulent email addresses:

[email protected]
[email protected]
Any email address ending in @gmail.com @yahoo.com or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.

Skills Required

3+ years of experience in a Support Engineering DevOps or Full-stack role
Strong expertise in JavaScript/TypeScript and Node.js
Experience working with cloud platforms (GCP preferred)
A track record of designing and documenting validated technical processes or automation

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The Company

HQ: San Mateo California

100 Employees

Year Founded: 2023

What We Do

GC AI is the leading legal AI platform built specifically for in-house teams to solve the high-precision workflows they face every day. With powerful features like Easy Prompt™ Exact Quote™ citations and native Microsoft Word integration GC AI enables legal professionals to be strategic business partners through faster and more accurate drafting reviewing researching and redlining. Purpose-built for sensitive high-stakes matters the platform leverages five large language models while maintaining enterprise-grade security as a SOC 2 Type II certified provider that never uses confidential data for training. Founded by three-time General Counsel Cecilia Ziniti and AI engineer Bardia Pourvakil GC AI is trusted by over 1600 legal teams globally including brands like News Corp Skims TIME Inc. Liquid Death and Vercel. Discover the difference of becoming an AI-powered lawyer. Try it free or book a demo at gc.ai.

Why Work With Us

GC AI offers a rare opportunity to join a high-growth category leader at the intersection of generative AI and deep legal expertise. Our culture is defined by a "1% better every day" philosophy favoring curious customer-obsessed builders who thrive in a high-ownership environment where they can see the immediate impact of their work.

GC AI Offices

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Many roles are eligible for remote work in the U.S. and Canada. For folks who live within 50 miles of our San Mateo CA or Provo UT offices we value in-person collaboration and work in the office on Tuesday Wednesday and Thursday.

Typical time on-site: 3 days a week

HQSan Mateo CA

Provo UT

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