Support Integration Architect

Job Description
We're changing how people think about health and care. We have passion for new ideas that are changing the world by the minute. Cerner has been improving health care IT for more than 30 years. We strive to deliver value in all we do, and support organizations to deliver the quadruple aim of healthcare. Our technology supports health care systems, hospitals, GPs and community services to be the best they can be and to deliver connected, safe care.

Cerner are looking for a Support Integration Architect to the Application Management Services (AMS) team who are dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The AMS team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.

The Support Integration Architect position, within AMS, will have extensive contact with the client to guide the proper change management process in multiple domains, coordinate small to moderate projects, maintain code and domain strategies and drive compliance with Cerner recommendations in best practice and solution build. The Support Integration Architect also plays a central role in the identification, troubleshooting and resolution of recurring issues across the solution base, and is involved in critical issue escalations. Additionally, this role will work in collaboration with Cerner Support Services to assist and guide solution teams with investigations on both issue resolution and change requests. The expectation is to continually work with clients to "Get Current and Stay Current" and proactively improve stability and performance, while delivering service excellence. If you're out to change the world in ways that matter, we want to hear from you. As a Cerner Associate you will be joining an inclusive, diverse, social and innovative workplace that has a strong emphasis on developing talent and promotion from within. You will be rewarded for you hard work with a competitive salary and a host of additional benefits including generous insurance and pension plans, season ticket loan scheme, active lifestyle reimbursements and cycle to work programs. We are happy to consider flexible working options for many of our jobs, and will always work with you to keep your work life and home life balanced.
Working Environment

Hybrid or Remote

This position offers a Hybrid or Remote working environment. Meaning if you live within a metro area of a Cerner office, you will split working time between a Cerner office and remote. If you are not within a metro area of a Cerner office, you can live and work in your current geographical location and work primarily remote. #LI-Hybrid #Remote

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Additional Information
Working Environment Hybrid or Remote Relocation Assistance Available for this Job: Yes - Domestic/Regional

Qualifications
Basic Qualifications:

• At least 6 years of total combined related work experience and completed higher education
  • At least 1 year of Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
  • At least 5 years of additional work experience directly related to the duties of the job and/or completed higher education
    • Bachelor's degree in Computer Science, Information Systems, Computer Engineering, Software Engineering
• Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

Preferred Qualifications:

• Experience with CCL
• Experience in partnering with internal and external client teams to understand, design, and validate integration points across solutions
• Experience with change management, project management, and domain strategy.
• 1+ year of Integration Architect experience or completion of the Cerner Integration Architect Development Program
• Plus at least 2 years of technical support and/or implementation work experience

Expectations:

• Provide 24/7 on-call support as needed
• Willing to travel up to 20% as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Ability to travel based on client or business need

Applicants for U.S.-based positions with Cerner must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Due to specific client contract requirements, this position requires that the successful candidate be a U.S. citizen. The client contract also requires receipt of the appropriate government security clearance card applicable for the position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, covid-19 vaccination, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

EEO is the Law with Supplement (English)
E-Verify Participation (English)
Right to Work (English)
Pay Transparency Nondiscrimination (English)

EEO is the Law with Supplement (Spanish)
E-Verify Participation (Spanish)
Right to Work (Spanish)
Pay Transparency Nondiscrimination (Spanish)

If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing [email protected] .