Support Specialist, Human Performance

As a Human Performance Support Specialist, you will be responsible for working directly with our users, dealing with the most complex set of customer issues at Hudl. You will primarily focus on Human Performance by monitoring internal and external load variables, including the combination of software and hardware solutions that make the WIMU advanced athlete monitoring ecosystem.

You will be a key member in helping us create increased and improved product knowledge throughout our Americas region and most specifically within Mexico customers (high performing universities, national governing bodies and professional sports organizations). This role is based within the Federación Mexicana de Fútbol headquarters in Toluca de Lerdo, Méx., Mexico.

• Knowledgeable. You have an understanding of Sports Sciences applied in high performance analysis, especially where physical conditioning and wearable technologies are required.
• Analytical. You know when to have a scientific and methodological approach.
• A problem solver. You love seeing the world through someone else's eyes in order to find the best feasible solution for them. Running diagnostics to troubleshoot and resolve technical problems.
• A confident communicator. You know how to best relay solutions with a clear approach and a human touch. Ensuring issues, with a varying degree of technical complexity, are resolved or escalated where required.
• Naturally Curious. You discover edge scenarios and are constantly digging in to learn more about features and use cases, especially around Data Science and Data Visualization.
• Flexible. You show composure and resilience in a fast-paced ever-changing environment.
• Multilingual. You speak Spanish and English fluently.

• Thrive on the front lines. You’ll answer queries, through phone calls, emails, messaging, ranging from how-to questions to troubleshooting for products like SPRO, SVIVO or WIMU Cloud. Showcasing your skills as a communicator and a trusted technological resource.
• Listen. You’ll empathize with our customers and respond with creative solutions.
• Help teams and athletes win. Our clients come to us to enhance their game - you’ll make sure they know how to use our products in the best way possible and you will also prepare weekly reports or work on research projects.
• Collaborate. You’ll act as an internal advocate for evolving customer needs while teaming up with our product teams to surface customer insights.
• Be adaptable. You’ll be available for our customers in their time of need, this includes game days. You might be required to work weekends in this role and also travel throughout the country to further train our users on our products and understand their workflows and challenges.

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.