Support Technical Account Management Intern

The Basics: 

As a Tanium Support Technical Account Management (STAM) Intern, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, Support TAMs work both reactively and proactively to improve the overall experience of Tanium customers of 4,000 endpoints or less.  This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. STAM interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, and shadowing opportunities.  

This is a hybrid position based out of Tanium's Addison, TX or Emeryville, CA office. 

The hourly rate for this internship is $27.00 - $30.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for a housing stipend, 401k matching, and a monthly allowance for communications reimbursement.  

What you’ll do: 

• Work with a 1:1 mentor Support TAM as they take on real-world customer problems in security, operations, asset management, and risk management. 
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
• Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), and general automation.
• Assist customers with Tanium platform/module upgrades.
• Partner with other Support TAMs to assist with their assigned cases.
• Shape, execute and deliver special projects with your peer interns that directly impact customers of the Support TAMs
• Acquire a deep understanding of how the technology of our product works and how to support, operate and integrate it
• Learn how to document best practices as well as track activity, document root causes, and complete accurate reports
• Rigorously test our product in a home lab environment. 

We’re looking for someone who is: 

• Authorized to work in the U.S. now and in the future
• Available to work full-time from June 10, 2024 to August 16, 2024
• Currently enrolled Bachelors degree candidate, ideally with a 3.5+ GPA
• Graduating Spring 2025 or Fall 2024  
• Has some experience with endpoints, networking or operating systems/servers
• Passionate about creating an amazing customer experience (work with customers is a plus)
• Able to work independently with good judgement and attention to detail 

IT Helpdesk experience is preferred.

Previous Interns have come from backgrounds in:  

Computer Science, IT Networking, Intelligence and Cyber Operations, Industrial Engineering...but if you don’t see your area of study on the list, don’t fret! We celebrate diversity and inclusion at Tanium, & that includes diversity of thought! 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Interns and other Tanium contractors are eligible for VTO after 90 days of employment. 

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