SW/App/Cloud Tech Support Analyst

Project Role :
Application Tech Support Practitioner

Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills :
Service Desk Voice Support, French

Good to Have Skills :


Job Requirements :
A CL 11 French bilingual speaking Support contributes to ensuring that services are delivered to meet customer business needs and expectations? A subject matter expert in Technical Support and team management He/she is functionally and technically skilled in providing first level of support for resolution of customer and system incidents and in liaising with technologists and other agencies to resolve requests/issues in timely fashion? He/she provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database and operating systems? He/she applies quality processes in performing?the tasks