System Support Coordinator

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Abbott Park, IL location in the GES General Engineering Services division.

The System Support Coordinator supports a global validated computerized maintenance management system (CMMS), Maximo, for over 65+ Abbott sites and 4,000 users worldwide. This validated system (Maximo), requires support service to manage user access requests, troubleshoot issues, monitor activities, and propose solutions to users for utilization of Maximo functionality. It is critical to have the support in place to sustain compliance, business, and functionality requirements. To provide high quality support, this position is required to understand business objectives of the Maximo program in addition to the business and operational objectives of the customers we support. This support is required to be delivered with the highest caliber of customer service skills available as they are the "face" of Maximo to the users.

What You'll Work On

• Provide high level of technical and customer service
• Identify customer needs and provide follow-up and/or resolve issues in a timely and proficient matter
• In depth knowledge of system functionality is used to identify, analyze, and troubleshoot system issues
• Support validated system by processing low/no impact change requests, user acceptance testing, validation testing, etc.
• Provide support to organizational projects
• Manage ITSM tracking system by proficiently monitoring, responding, resolving, and documenting all support resolution issues
• Conduct instructor led training for Maximo
• Create/maintain training materials and knowledge library documents
• Process user access requests and monitor token utilization

Required Qualifications

• Minimum of high school diploma or equivalent required
• CMMS experience associated with Engineering, maintenance/calibration activities is a plus
• Strong customer service skills

Preferred Qualifications

• Associate/bachelor's degree preferred
• Ability to work under limited supervision

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$21.40 - $42.60/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Engineering

DIVISION:

GES Global Engineering Services

LOCATION:

United States > Chicago : Willis Tower Building 233 S Wacker Dr.

ADDITIONAL LOCATIONS:

United States > Abbott Park : AP52

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf