Systems Administrator II

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

As the System Administrator II, you will oversee the daily monitoring, management, troubleshooting, and resolution of issues for all CG corporate enterprise software platforms. Your role will involve implementing new systems to address the needs of a growing global organization. A solid understanding of SOX standards and requirements is essential. You will collaborate closely with corporate system owners across Sales, Marketing, Finance, HR, and Engineering. Additionally, you will manage the entire lifecycle of Multi-Factor Authentication (MFA) solutions and will be responsible for documenting, designing, and training users on newly implemented systems.

Key Responsibilities

• Administer IT services applications daily, including Identity management platforms, Collaboration suites, VoIP, Password Management, and Endpoint Management platforms
• Lead projects for new software and application implementations, changes, and enhancements in the Single Sign-On (SSO) environment
• Utilize scripting skills to support the development of an automated provisioning environment for all CG systems and business applications
• Document all projects using internal project management tools
• Provide support for macOS and Windows in an enterprise setting
• Participate in & facilitate workshops/deep dives with large stakeholder groups across many business units to gather information.
• Analyze and document the end-to-end flow of current state processes and technical implementations
• Developing and communicating IT policies and role-based access controls
• Familiarity with supporting a corporate network environment and telephone systems
• Participate in solution design, documentation, and delivery efforts
• Supports a detailed functional design document to match business requirements
• Participate and lead, when needed, project meetings with the partners
• Act as a critical contributor in the design of customized solutions and implement the solution
• Build, communicate, and complete the deployment plan
• Configure, coordinate and develop within Vendor frameworks using various development languages and toolsets
• Create and maintain system-related documentation, such as business requirements, process flows, data maps, configuration worksheets, etc.
• Mentor junior team members

Who You Are

• Proven ability to plan and document project work through ticketing systems.
• Over 3 years of experience in administering enterprise applications.
• Excellent written and verbal communication skills.
• Skilled at managing a range of complex tasks and responsibilities.
• Experienced in supporting both macOS and Windows in a corporate environment.
• Strong troubleshooting and time management capabilities.
• Active listener
• Business value-oriented
• Adept at creating clear and concise documentation and knowledge-based articles.
• Experience working in a SOX-compliant environment.

Working at CarGurus

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid