Systems Consultant (Recording Studio)

KeenLogic is seeking a Systems Consultant (Recording Studio Systems) to be a part of our team working with The U.S. Senate Office of the Sergeant at Arms to provide expert support for the installation, maintenance, and troubleshooting of hardware and software systems within the Senate's professional recording studios. The role involves supporting both Windows and Apple environments, managing studio-specific hardware, and assisting with mobile device integration.
Location: Washington, D.C. – Hybrid Work Schedule
Clearance: Clearable U.S. Citizen
Experience and Education Requirements:
Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
5+ years of direct customer support experience.
Job Description:
Customer Support and Communication:

• Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors.
• Ability to effectively teach technical concepts to customers, ensuring proper understanding and use of studio technology.
• Support all aspects of the operations, including computer support in relation to coverage on the Senate floor; and the Senate's recording studios, audio studios, video tape rooms, closed captioning rooms, graphics shop, scheduling and billing systems, streaming audio/video servers, and web server.

Technical Expertise in Multi-Platform Environments:

• Experience supporting both Windows and Apple environments along with associated back-up solutions.
• Proficiency in installing and troubleshooting hardware and software across both platforms, specifically for audio and recording studio setups.
• Support the network engineering, systems integration, graphics, office automation support, hardware/software troubleshooting, interface with application vendors, systems analysis/programming, and web development

Mobile Device Support and Peripheral Support:

• Experience in supporting iOS and Android devices, including integration with studio equipment.
• Familiarity with audio interfaces, recording equipment, and peripherals used in professional recording studios.

Problem Solving and Troubleshooting:

• Ability to diagnose and resolve technical issues efficiently, particularly those related to audio systems and recording setups.
• Knowledge of best practices for maintaining and optimizing studio hardware and software.
• Provide expert-level troubleshooting support for system issues, working with internal and external teams to resolve complex problems.
• Lead root cause analysis for system failures and implement corrective actions to prevent recurrence.
• Support the transition to operational systems, ensuring smooth handover to the maintenance teams.
• Develop preventative maintenance programs and backup/redundancy systems to ensure that the recording studio has uninterrupted operations

Continuous Learning and Adaptability:

• Willingness to stay up to date with the latest technologies and advancements in studio software, hardware, and recording techniques.
• Flexibility to adapt to evolving technical environments and user needs in the recording studio.