Systems Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) / Description du poste (titre)

• The successful candidate must be willing to work in a fast-paced dynamic environment, can work effectively with external consultants, business analysts, architects, designers, developers, technical infrastructure resources, account teams and business partners to build and implement ServiceNow solutions that meet business needs.

  You will build and support the implementation of OOB modules, custom applications, custom plug-ins, 3rd party integrations and Automated Testing Framework (ATF) capabilities within ServiceNow. You will be playing a key role in the platform QA to ensure that development standards are adhered to, and platform performance is kept stable. You will assist and provide guidance in the testing and validating of ServiceNow systems and software to ensure requirements are being met and that they align to SunLife ServiceNow standards and protocols.

Preferred skills (heading) / Compétences particulières (titre)

• Full software development life cycle and systems integration experience
• ServiceNow advanced development and implementation experience
• Strong knowledge of JavaScript
• Extensive knowledge of building ATF scripts and maintaining the framework as changes take place within the modules, apps and forms.
• Experience integrating ServiceNow with external systems through SOAP, REST and/or JSON web services
• Experience with HTML5, JAVA, jQuery, CSS, Angular.js
• Experience with Service and Vendor Portals (Self Service, CSM, FSM)
• Understanding of Agile practices, ITIL methodologies and Dev Ops.
• Strong analytical and problem-solving skills with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner
• Excellent verbal and written communications skills

Qualifications (heading) / Compétences (titre)

• Bachelor’s degree or diploma in computer science / engineering or equivalent
• 8+ years of progressive information technology experience with full software development life cycle and systems integration experience
• 3+ years ServiceNow advanced development and implementation experience

Nice to have

• CSA – Certified System Administrator (ServiceNow)
• CIS - Certified Implementation Specialist (ServiceNow)
• Experience with GRC/IRM and/or VRM/TPRM ServiceNow module
• Experience with Integration Hub

Responsibilities (heading) / Responsabilités (titre)

• Primary technical leads in supporting Third Party Risk Management (TPRM) module in ServiceNow.
• Actively participate in agile daily scrums, updating stories daily, documenting development progress and collaborating across platform teams.
• Conduct QA on Developer code. Ensure that all development adheres to SLF ServiceNow development standards
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment.
• Build automated testing in ServiceNow ATF. 
• Maintain existing ATF framework and ensure that ATF scripts are kept current
• Validate/Test API integrations
• Collect and report quality metrics from test execution
• Work with the team in the creation of comprehensive test strategies, plans; execution and automation
• Analyzes software and systems before customer use to ensure the product is defect-free. Validate functionality build by Developers and/or 3rd party vendors
• Support and participate in customer requirement workshops, working with product owner/stakeholders to configure/develop requested items and tasks 
• Work with project teams to understand business/system requirements and solution designs and handle multiple priorities simultaneously
• Develop applications (scoped and out of the box) working with ServiceNow Studio for NOW Mobile
• Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)
• Create and maintain system design and operations documentation

Notes/Unique requirements:

•  Will work during the Canada business hours (3rd shift)
• Occasional weekend and after-hours work
• On-call support as part of rotation
• Occasional travel between Sun Life locations may be required depending on work assignments

Job Category:

IT - Application Development

Posting End Date:

29/11/2024