Systems Support Analyst

Summary

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description

Position Purpose:

Make recommendations to management to adjust system performance parameters. Delegate problem resolution to other team members and conduct follow-up.

What You'll Do:

• Provide enhancement recommendations based on long-term IT organization strategy. Analyze new/revised processes/change requests from the maintainer. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• Participate in the development of custom integration solutions. Review and research issues reported from external/internal customers. Evaluate interrelationships in projects to determine how changes/installations of one program will affect others.
• Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
• Work closely with team members to understand business requirements that drive the analysis and design of quality technical solutions. Act as an internal consultant, advocate, mentor, and change agent. Answer questions and/or provide training for the Production Support team on current system.
• Perform installations, configuration, analysis, scheduling and tuning on complex projects. Ensure Production and Test environments are up and functioning properly. Perform corrective actions whenever possible to fix applications that end abnormally.

To Qualify for This Position, You'll Need:

Required Education:

• Bachelor's Degree in a job-related field

Required Work Experience:

• 6 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.

Degree Equivalency:

• Associate's degree plus 2 years of job-related work experience for a total of 8 years required experience.
• 10 years of job-related work experience.

Required Skills and Abilities:

• Comprehends data storage techniques, database philosophy, database management, and complex programming techniques.
• In-depth understanding of the requirements for maintaining production systems and the effect of program changes.
• Understands how to use structured techniques in new program development.
• Comprehensive understanding of development, quality assurance, and integration methodologies.
• Excellent communication and interpersonal skills.
• Able to work well under pressure and as part of a team. Pays attention to detail.

Required Software and Tools:

• In-depth knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

What we Prefer you to have:

• Experience with CMS Fee for Service system support functions such as release management and production support.

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
• Customer-focused, project-oriented applications support environment.

What We can Do for You:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Employee Assistance
• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application.

Management will be conducting interviews with the most qualified candidates, with prioritization give to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.