T2 Technical Customer Support (3874)

ModSquad has partnered witha B2B ISP company. We are looking for strong technical support all-stars for this new client partnership!

As a Mod on this project, you'll be doing Tier 2 customer support via phone and email. We will be answering calls and tickets as overnight support. We will be troubleshooting internet outages/issues with the customer when they call in.

Project Hours (All Times Pacific):

Monday - Friday, 7pm-4am

24 hours on Weekends, and all Holidays

Hourly Rate:

To be discussed during the interview

Commitment:

15 hours per week

90 days, as needed

Orientation Begins:

May 13, 2024

What We Are Looking For:

• Ability to pick up technical issues quickly
• Troubleshoot following specific guidelines and procedures
• Very strong call control skills - listen and understand the customer
• Excellent command of communication (written and verbal)
• An interest in high speed internet
• Ability to work solo - throughout the night shift
• Bonus: if you're familiar with Zendesk and/or Dialpad

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

#workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.