Team Lead Enterprise Customer Success

What You'll Do: 

• Lead and Develop a High-Performing Enterprise Team: Manage and coach 5-6 Enterprise CSMs who each carry 20-25 accounts providing regular coaching pipeline reviews and career development to elevate individual and team performance.
• Carry a Strategic Book of Business: Own 5-10 of Eve’s most strategic customer relationships as a player-coach modeling the standard for enterprise engagement and maintaining deep relationships with senior law firm stakeholders.
• Own Enterprise Methodology Execution: Ensure your team delivers a structured repeatable engagement model that drives measurable adoption and value realization across enterprise accounts.
• Orchestrate Cross-Functional Delivery: Coordinate Enterprise CSMs AI Outcome Managers and Integration Engineers on complex deployments and new product launches to deliver high-quality outcomes on time.
• Protect the Balance Between Delivery and Strategy: Ensure implementation and onboarding work does not crowd out proactive relationship management and expansion activity. You own the prioritization framework that keeps both moving forward.
• Drive Enterprise Renewals: Own the renewal strategy for your segment using a 12-month motion that includes QBRs executive business reviews stakeholder mapping and ROI documentation to protect and grow enterprise ARR.
• Identify and Execute Expansion: Surface and drive expansion opportunities including deeper adoption across practice areas and attach rates on add-on products generating qualified pipeline and partnering with Sales on commercial motions.
• Build Scalable Processes: Develop repeatable frameworks for enterprise onboarding health monitoring and risk intervention that your team can execute consistently as the segment grows.

What We're Looking For:

• Enterprise Team Leadership: Proven ability to hire coach and retain a team of senior individual contributors who manage complex high-value customer relationships.
• Delivery-Oriented Mindset: You understand that enterprise customer success is equal parts strategy and execution. You’ve built or run motions where your team owned the full customer journey from implementation through long-term value realization.
• Strategic Account Management: Deep experience managing six- and seven-figure accounts with long sales cycles multiple stakeholders and outcomes that require organizational change management.
• Cross-Functional Coordination: Comfortable orchestrating across product engineering and go-to-market teams to deliver complex customer outcomes on time and at quality.
• Communication and Executive Presence: Can present confidently to C-suite stakeholders at law firms and internally to senior leadership translating technical progress into business impact.
• Data-Driven Decision Making: Uses health scores usage data and leading indicators to prioritize team effort and intervene on at-risk accounts before they become escalations.

Preferred Qualifications:

• 6+ years in Customer Success Account Management or Post-Sales Leadership with at least 2-3 years managing a team of 5+ in a B2B SaaS environment.
• Experience at a consumption-based or usage-based SaaS company where customer value is driven by adoption depth and breadth rather than seat count.
• A background in high-touch services-oriented customer success where your team owned implementation training and ongoing value delivery. Experience in legal tech is a strong plus.
• Track record of managing enterprise accounts with demonstrated success in retention expansion and executive relationship building.
• Experience leading teams that do on-site customer engagement including implementations workshops or training programs that require travel and in-person delivery.
• You’ve owned accounts where the real work was changing workflows and habits not just driving feature adoption. Your best outcomes came from organizational change not just onboarding.

What We Do

Eve Legal is pioneering the future of legal technology by focusing on AI-driven solutions that empower plaintiff-side law firms. With a robust platform designed for efficiency and effectiveness Eve leverages artificial intelligence to streamline case analysis enhance decision-making and optimize client outcomes. Our mission centers on providing attorneys with the tools needed to stay competitive and navigate the legal landscape effectively especially in an era where demands on legal professionals continue to grow. Eve’s commitment to innovation is evident in their focus on speed scalability and reliability. The platform supports legal teams in managing high caseloads with fewer resources reducing the time spent on routine tasks and enhancing the ability to focus on high-impact work. Through deep industry insights and a user-centric approach Eve is setting a new standard in legal tech by combining technical excellence with a nuanced understanding of the plaintiff-side practice needs. With a core belief in elevating legal practices through visionary tools Eve is committed to reshaping the way legal professionals serve their clients improving access to justice and fostering a more efficient legal ecosystem.

Why Work With Us

You’ll join a high-performing team that thrives on collaboration grit and innovation. We value excellence visionary thinking and elevation as we tackle ambitious goals. Enjoy a supportive growth-oriented environment with a robust benefits package where everyone’s contributions are valued and real impact in legal tech is made together.

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